If i could rate them lower, i would. Almost nonexistent service from the management and customer service teams. The few email responses i received were autoresonses. I have requested they provide their complaints procedure several times, they have not called back nor passed the info on to the appropriate person. I have sent several emails and made many phone call attemts. They will not refund my vacation money even though there is a government banning travel to Italy. According to their terms and conditions this would be considered a major cancellation reason. They are violating their own terms and conditions with their 'because we can do what we want' attitude. They offered me a useless credit for 2 years or I claim through my insurance, which by the way does not cover the corona virus. I will contact small claims court to try and get my money back and explore other avenues for help. DO NOT USE FLEETWAY UNLESS YOU WANT TO LOSE YOUR MONEY!