The corona virus has caused fleetway to cancel our trip. They sent out an email stating we needed to file a claim with our insurance company even though fleetways terms and condtions promises a refund if they cancel. They refuse so i contacted my insurance and was told i need documentation direct from them stating the date, cost and reason for cancellation. Fleetway has not fulfilled my request so i cannot file a claim. They have not had any expenses for the trip i was supposed to take so the money they made off of me was 100 percent profit. This is the worse company ever.