Would give a minus score if I could. I have complained every day by email to Fleetway and have put in a complaint to every legal entity I can think of, just hoping that quantity of complaints might get a result. ABTA and ATOL are absolutely useless. EVERYONE should be complaining to CMA as they are the government Watchdog with powers to investigate and enforce, so if anyone has not complained you need to do it now. In this instance quantity will matter. We all know they have our money and don't want to give it back. I have checked and they are worth millions with 3 other huge companies they own, Fleetway Aviation, Travelsmart Technologies and Travelsmart Holdings. I have contacted my MP, everyone should do that, as only the government will be able to force them to refund us. Don't sit back and do nothing. The more complaints the more chance of success sooner than later. UPDATE - the Government Transport Committee chaired by Huw Merriman MP, is now investigating and I have been in touch with him about Fleetway, you should all do the same and the Competition and Markets Authority (CMA) has had so many complaints they have announced they will be prosecuting companies who refuse cash refunds. If you haven't already, complain to CMA online. It's easy and quick and you will get your money back, otherwise these disgusting people will keep your money. GOOD LUCK! PS Don't fall for the fake reviews saying they have had a refund, they pay people to post these to keep their score higher than 1 star.