My holiday was cancelled in late March. I did not contact Fleetway for a couple of weeks, as I knew they would be inundated due to Covid-19. When I tried to phone Igot the recorded message saying the y were not taking calls. I emailed them several times stating categorically that I would not accept the refund credit note and that I wanted a full refund, in accordance with the Travel Package Regulations 2018. After informing them that I would be escalating the matter to BBC Watchdog and ABTA, I received an email from the Ops Manager, confirming that they had received the funds back from the hotel group and my refund request would be treated as a priority when refunds began to be processed from early June. Nothing received by 12th June so I called and after a 30 minute wait, managed to speak to anAdmin person. He put me on hold while he spoke to Accounts, but then told me that Accounts could not find the paperwork, saying 'it must be in a pile somewhere'. He was as helpful as he could be, in the circumstances and promised to investigate further and email me. I received an email later that day saying that they had found my paperwork and I should receive a refund in 2-3 weeks! 2 weeks on, no refund, so I have emailed them again. No response received. I have many friends who booked with other travel firms and they have all had their monies refunded.I will pursue this through the courts and will never use Fleetway again. Good luck to everyone else chasing refunds from Fleetway