I had a very pleasant experience with the staff who work at Flexispace. Universally they were friendly and efficient. This earns an extra star. However, my storage unit was flooded in September when Manchester suffered a deluge of rain one evening. The items stored in my unit suffered flood damage. Therefore, I don't recommend that anyone use the ground floor of this facility. I took out the 'in house' insurance cover at an exorbitant price of £9 per week for £10K of cover. I paid this for over 2 years. When I came to make a claim for the items that have been damaged I have had a very poor claims experience. It is almost 3 months later, my letters are being ignored and I haven't received settlement for a very straightforward claim. Not what I expected. For the premium price I paid I expected a premium service on making a claim. With hindsight the unit I had was very expensive. 110ft of storage space at over £200 per month. I now have a much bigger unit with Big Yellow Storage at a far lower price and was given my first two months at half price. Anyone storing at Flexispace must inform their insurer that the premises have been subject to flooding or their insurance cover is likely to be invalid. For the reasons I have outlined above I am unable to recommend Flexispace - find somewhere that doesn't flood and offers better insurance cover for a lower price.