If I could give 0 stars I would. Terrible customer service. The staff were extremely rude, in particular Jay and the manager Michael, I can't say about other staff as it would be unfair to do so. From the day I began my contract with them they were extremely unfriendly, blunt, and just plain rude. It was such a shame as from the beginning I had interacted with them in a respectful manner and with politeness from the get go but was met with hostility and disrespect. I also saw on various occasions them being rude to new customers enquiring about their services. Not sure why the arrogance and attitude is necessary really. If they are that unhappy about their jobs in customer service, then simply change their field of work. Normally I wouldn't write a review about a company if the experience was a one off (we all have our bad days), but after being treated with such a lack of respect time and time again and after seeing the way they had treated other customers right in front of me I think an honest review is due.