A masterclass in appalling customer service. In January 2022 I had to reschedule flights due to new covid restrictions. They charged a fee of £140pp to do this after they had originally told me it would be £30pp. I had no choice but to pay - the flights were £500 each to begin with. I sent emails and made phone calls numerous times asking for explanations and they either didn't reply at all or didn't give me an answer during conversations, saying they would get back to me. Ultimately, they stopped answering me when I was asking a fairly simple question - why am I being charged an agency fee of £140 to change a flight? There was no sympathy or morals do to my changes being unavoidable due to government restrictions. I feel totally ripped off. Avoid these people and book through another agency.