“Have flight booked with them,and received email that one of connections is cancelled and gave me 2 options,
Cancel all trip or rebook and in both cases i need to pay £25
Why? They should rebook me on next flight for free”
“Booked a flight then decided to go the following week instead so booked another flight and cancelled the original flight, they have only gone and cancelled the wrong flight resulting in me having to buy more tickets at a cost of £673, it’s there mistake and I have it all on email and they have offered to compensate me £100 claiming to ‘meet me in the middle’ joke of a company, solicitor can deal with them”
“Booked a flight cancelled they charged me 46£ to rebook after a week delay second flight cancelled too. Loss over 500£ on flights and a week on accommodation and food expenses. Stay away from them”
“made a mistake with my return booking date. I noticed this two days later.
I was told the amounts I would have to pay were equivalent to purchasing return tickets.
They were rude unapologetic and when I threatened to publicise this information, that to my mind was a scam, one of their operatives threated me with legal action.
Be warned and beware this company is unpleasant to deal with. Responds with hostility or vacuous explanations .”
“Please stay away from these guys. They are very well trained to get money out of your pocket. I can provide all the details. How can these people work in this country beyond believe.”
“Extremely unprofessional customer service. They deduct money even when the flight is canceled by the airline, which is completely out of your control. On top of that, they don’t allow you to change the dates freely. Their absurd policy of only allowing changes within a ±3 day window is useless when there are no available flights during that time. It would make much more sense if the rule applied to the next ±3 available flights instead.”
“Totally Scam agency. They rip off £900 from me.
Better to book ticket by airline directly. They are unprofessional and obviously this company is making money by doing fraud with people.”
“Extremely Disappointed with Flight Catchers – Poor Service and Rude Staff
I’ve been dealing with Flight Catchers for the last few months, and it has been an incredibly frustrating experience. First, their system messed up my name, swapping my first and last names even though I entered the information correctly. When I contacted customer service to resolve this, instead of correcting the issue, they told me I would need to buy a new ticket, leaving my current one "wasted."
To make matters worse, one of their staff members spoke to me in a very rude and unprofessional tone. Even after I politely asked them to change their tone, the attitude remained unacceptable.
This entire process has been stressful and disappointing. Not only was the mistake their fault, but they also offered no reasonable solution and treated me poorly. I strongly advise anyone considering Flight Catchers to think twice – their lack of customer care and responsibility has made my experience miserable.”
“I was so scared after reading some of the reviews hut gladly i faced no issue from them and they were so helpful even tho when i was furious at them because of the anxiety from reading reviews. They were polite to me and i understood they have the policy to follow which we should respect. Good job”
“I'm in love with flightcatchers for making my travel easy as I'm a 68 years old lady and cannot make it alone they helped me get assistance at airport such a lovely people”
“Couldn’t rate lower. Completely a scam, DO NOT USE IT !!! Completely useless customer service, doesn’t want to help at all. Very hard to contact after sale. Keep my full refund and saying only £30 tax can be refunded after the airline has confirmed a full refund of my ticket. Still have on going issue with this agency will continue to find solution and sake for lawyer to help.”
“I booked a flight with them because they advertised it as some sort of promotion. Knowing it was significantly cheaper, I quickly made the booking. Within minutes, they confirmed my booking—a roundtrip ticket for two adults and one toddler, encompassing four flights in total.
As I am quite particular about seat reservations, especially with a toddler in tow, I made sure to pay for reserved seats as soon as the booking was confirmed to ensure we all sat together throughout the trip.
Being meticulous, I constantly checked and re-checked our flights on the airline's official website to ensure everything was in order. To my surprise, the seats for the first and last flights remained unpaid. I wanted to sort this out before the flight date.
So, I called Flightcatchers. To start, their customer service representatives were incredibly lethargic to talk to, displaying no sense of training and seeming miserable on the phone. I did not feel they were there to help me; instead, it seemed they were itching to go home and clock out. I received a callback from their "seat reservations specialist," and this is how the call went:
I explained that according to the website I was viewing, the seat reservations for the first and last flights remained unpaid, costing £14.60 per seat. With three of us, it would be £43.80 per flight. Since a second flight also needed payment, the total would be £87.60 for both flights. Mind you, these prices were right in front of me while I was on the phone with them.
To my dismay and surprise, the representative quoted a different price instead! Her total was £194.67! I protested, saying that it was not the amount I was seeing, and we did the math together. I absolutely cannot fathom where she got that amount! I am pretty sure they were trying to scam me. Mind you, that conversation was supposedly recorded on their end.
I did not want to proceed with that amount. So, I asked for other options, and she could only offer to waive a £5 service fee—absolutely ridiculous! I even asked her to put herself in my shoes, and she agreed it was too much, yet she only answered my questions with dead-end responses and offered no solutions.
I might as well mention that I was a customer service representative before, and I can tell you, this is not how I worked. It is absolutely appalling to be on the receiving end of such horrible customer service!
These people would even fish for good customer reviews after each call! The audacity of such behavior! Absolutely unethical business practices, encouraging customers to leave a review!
I hung up as we were getting nowhere, and instead, I called the airline's customer service, and lo and behold, they solved my problem in 5 minutes! I gave them the details, and they just confirmed that all the seats were already paid for; there was just a system lag. Now, all he needed to do was refresh the system. The current seats now reflect that they were indeed already paid for.
Now, the question remains: why did they quote me £194.67?! Where did that quote come from? The answer is they are trying to scam people. Sorry, but I am not going to book through this company again. Just a warning to all reading the good reviews, most of the reviews are phished from customers.
Goodbye, Flightcatchers.”
“I booked a ticket on 19th of august. up to 24th august I was waiting for ticket then I contact bank to stop my money going to them but they still took the money after having dispute I need my money back. It’s 4th September today haven’t recieved my money back yet. ??? What a strass 😡😡😡 don’t know will I get my money back or not.”
“Here's a revised version of your feedback with a more assertive tone:
This is the worst company I've ever encountered. They will do everything they can to rip you off. The team is rude and only interested in making money, all while pretending to help you. They charge exorbitant fees for any amendments, far exceeding the actual costs charged by the airline.”
