“I’d like to start this review by stating how disgusted i am with your service, you got my name wrong on my itinerary, you told me i’d have to pay an extra £550 pounds to change my flight date even though the airline policy will issue a full refund up to 48 hours before the flight.
Then 24 hours before my flight you tell me my connection flight was cancelled with no alternative. Leaving me unable to travel, from a £778 ticket i received a total of £35 as a refund, what a joke!!!!’
When speaking on the phone your staff were extremely rude, disrespectful and less helpful than a rubber nail.
I am 100% convinced that your company is a “cowboy agency” absolutely terrible customer service, you rely on people having to change plans in order to make a profit which is absolutely disgusting.
I hope your company goes bust, i have read your reviews online and its not just me you are doing it too, you are liars, scammers and cheats, but your company will go down the toilet, no matter how many fake 5 star reviews you leave yourself.
Everyone at your company should be extremely ashamed and embarrassed, it’s saddening how you treat your “valued customers” you’re completely laughable.
I will tell every single person i know to avoid you, i will give you a terrible review on every single review sight you are on, wether that be “flight catchers” or “polani travel”
I will make it my goal to deter as many people as i can from your disgusting low life company.”
“Avoid this company at all cost JUST DONT GO HERE go elsewhere!!! the company is a total scam , cheap price with no end product tried to get my bank details when I was paying with a credit card then someone tried using my credit card details to buy something 5 hours later very wrong AVOID AVOID AVOID”
“A masterpiece in lying. AVOID at any cost!!!
They cancelled my flight 3 weeks ahead, on my 1st day of the holiday. I ask them to move my flight to an earlier time, but day after day they were saying is impossible and all they can do is move all of my flights 24 hours later. When. I ask them for an official statement from my insurance company and my employer, suddenly they can put me on a earlier flight! Right after I booked another night in the hotel!!! But hey, I still need to pay them for changing my flight! It wasn't my idea since the day first! Never had any issues with any travel agent or airlines. Also, I will make sure they will lose customers. Disgusting at every level of customer service!”
“Tried booking, fine until payment section then 'operational issues' after putting in CC details, couldn't complete. Then I get an email saying click on this separate link and several chaser calls. Did a further review check and found some grim feedback. So decided to try another broker, marginally more expensive (Last Minute) but felt much more secure and professional. Might be alright, but initial impression was flaky after the insistent calls”
“DODGY & DISHONEST Flightcatchers.com
These people are dishonest. I have made a booking with spelling mistake in the first name (from Abu to Anu - only 1 letter). This is not considered as 'name change'.
Turkish Airlines allows correction of spelling mistake in names Free of Charge (up to 4 characters). This dodgy Flightcatchers.com wanted to charge me £160 to change from Abu to Anu, whereas airlines do not charge anything for this correction. The total cost of ticket was £179!
It's better to purchase your tickets direct with little bit extra than this sort of DODGY, DISHONEST Travel Agent. Hey Dodgy travel agent, What will you do with this 'Haram Money' in your graves?
I'm sure Flightcatchers.com would say they can't locate my booking!!!”
“Fraudulent company stay away. Virgin Atlantic cancelled the flight & confirmed they issued a full refunded back to the travel agent. But Flightcatchers also known as Polani Travel are trying to charge me admin fees and making excuses to delay refund. Its been 2+ months since & I have all the evidence to show this in court. Stay Away!”
“Hi,
I just recently used Flight Catchers service for my travel requirements and was very pleased with the assistance provided by their representative Saeed Ammad. He was very professional, diligent and very considerate in making sure that he understood what was needed. He not only dealt in a professional manner but the way he assisted us, it felt as he was dealing with personal interest as well.
Thank you very much!
Regards,
Abid Ghufran”
“Great service help and advice provided by Mr saeed Ahmed. 5 Star. He able to answer all my queries and was able to help me find the right travelling options at the best price. Many Thanks.
Regards,
Umair.”
“Received exceptional service from Shahzain. Dealt with every inquiry in a professional manner and we were very satisfied with his amazing service. Also was very honest as he immediately rang back to let us know we will be receiving a sum amount back as it was charged mistakenly. Thank you so much for your help Shahzain you were very helpful😊”
“Excellent service. I am their customer for more than 10 years.Always get best prices. Thanks to Basit Ali for booking me better price then emirates own web site for my next trip. I would recommend to everyone one Flight catcher.”
“I am Sreenath, I am not even happy to give one star for flight catchers. Me and my family had a worst experience with flight catchers while travelling from London to India. They have not informed me that the connection flight was cancelled. We were stuck in Delhi airport for a day. We have to book another flight to reach the destination. When I tried to contact the team they not even apologised for their negligence. I lost my time and money. Will never book tickets with them again.”
