I’d like to start this review by stating how disgusted i am with your service, you got my name wrong on my itinerary, you told me i’d have to pay an extra £550 pounds to change my flight date even though the airline policy will issue a full refund up to 48 hours before the flight. Then 24 hours before my flight you tell me my connection flight was cancelled with no alternative. Leaving me unable to travel, from a £778 ticket i received a total of £35 as a refund, what a joke!!!!’ When speaking on the phone your staff were extremely rude, disrespectful and less helpful than a rubber nail. I am 100% convinced that your company is a “cowboy agency” absolutely terrible customer service, you rely on people having to change plans in order to make a profit which is absolutely disgusting. I hope your company goes bust, i have read your reviews online and its not just me you are doing it too, you are liars, scammers and cheats, but your company will go down the toilet, no matter how many fake 5 star reviews you leave yourself. Everyone at your company should be extremely ashamed and embarrassed, it’s saddening how you treat your “valued customers” you’re completely laughable. I will tell every single person i know to avoid you, i will give you a terrible review on every single review sight you are on, wether that be “flight catchers” or “polani travel” I will make it my goal to deter as many people as i can from your disgusting low life company.