Misled by Agents Nisar and Muhammad Hasham – Extremely Disappointed - Avoid This Agency This agency operates in a dodgy and unprofessional manner. A simple two-letter typo in my name — which was clearly their internal error, as I had provided the correct passport name in their official form — resulted in them demanding £180 to fix it. The first agent I dealt with, Nisar, was dismissive, evasive, and unhelpful. He made no effort to resolve the issue or acknowledge the mistake. After escalating, I received a call from another team member, Muhammad Hasham, who initially promised to resolve the matter — but later returned with a “revised offer” to reduce the charge to £100, as if this was a negotiation. This behaviour is clearly not above board and reflects poorly on their integrity. This is not an airline restriction — it was a failure in how the agency handled the booking and ignored the correct name I submitted. Blaming policy while offering random discounts to cover their own mistake is unacceptable. I have reported the case to ATOL and the Civil Aviation Authority and will pursue it through the proper channels. I strongly advise others to avoid this agency and book directly with airlines or trusted providers instead.