DO NOT USE THEM - especially as agents on behalf of their subcontracted fitters. They are terrible, and you will have delays in service. Ordered some LVT and there was a 6 week wait for fitting. Called after 4 weeks to check the fitting date was correct, only to be told nothing was booked in on their system. They checked with customer service agent who booked it, and then said everything was still booked for the correct date. Fitter did not turn up on said date (after a 6 week wait), and Floorstore gave conflicting statements saying fitter was ill, fitter was in hospital but had collected the flooring, then fitter had not collected flooring - could not tell which it was. Seems a coincidence. Either way, no fitting date as yet and seems to be dishonest. They will not divulge name of the fitter despite saying your contract is with them. Customer service is slow at responding and calling back, and no apologies were given.