Carmen
I installed my Flooret floors at the end of 2020 and I have been so impressed with my decision to go with this company. They came highly recommended by my neighbor and after a lot of research, I decided to move forward. It was a great decision on my part. The floors are amazing and I have had no issues at all.  I installed around 1100 square feet on my main level by floating them over my existing hardwood floors.  I was looking for flooring that would hold up under my large family and my two dogs and thus far, these are doing a great job. They also clean up very easily and I love the large plank. I did have excess flooring left over and did have to process a return. The associate that I dealt with for my return, Lexi, was absolutely amazing. She made everything very easy. There were mistakes with the the freight company, and for this reason I did end up having quite a few interactions with Lexi. She was very proactive and stayed in constant contact with me. She repeatedly apologized on behalf of the company, even though they were not the ones that made a mistake. She even offered me something for my inconvenience, which again was amazing because Flooret had made no mistakes. I cannot say enough about the customer service team. Every person that I dealt with was professional, knowledgeable, and friendly. I would highly recommend Flooret to anyone looking to install flooring.
1 month ago
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Flooret has a 4.83 average rating from 559 reviews

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