I installed both Soho (kitchen/family room area) and Kingwood (bedrooms) flooring in my home. The floors look great but I have 2 major issues. 1) the floor isn't as easy to install as other click-lock floating floors. I've installed several click-lock floating floors in the past (including long planks) and these floors are a bit of a struggle to lay down; I had to use my hammer more than I liked. If this was the only issue then I'd likely give 4 stars. I also noticed that the edges (click-lock mechanism) is pretty fragile; edge pieces break off fairly easily. I expected these edges to be more durable. Once installed, I don't see this being an issue but during installation, it was a bit of a pain. 2) the floors were delivered much later than anticipated (several months late). I understand that covid has messed up supply chains world-wide but I feel that the customer service from this company could have been better. I spent well over $10k on flooring and communication from this company was very limited. The floor delays caused a series of issues with my project and in the end I lost my contractor and ended up installing the floors myself. I don't blame flooret completely but I do feel the communications could have been better.