We ordered our vinyl plates last September. We have to say that our floor arrived on schedule, only very few pieces had any defects and in general, we were happy with the quality of the product. We would like to highlight Jeni's good attention, both by phone and by email, regarding the information about the order. However, the treatment given by Russel Kitsof was rude and careless in terms of communication with the customer. If I have to place another order another time, I will order from another company that offers SMS communication in terms of delivery tracking.