1. Flights changed three times - the last time after we had paid our full balance and without prior notification resulting in reduced quality transatlantic flight from UK to US despite our requirements being absolutely clear at the quote stage. 2. Had to book our own Disney Express transfer from MCO despite email confirmations from Florida Masters agent(s) that this would be dealt with as part of the booking process. 3. Compensatory voucher to cover return transfer to MCO never received, despite email and telephone assurances. 4. Repeated failures to respond to emails/voicemail messages. As regular travellers to the USA we will NEVER use Florida Masters and/or Major Travel again. If anyone is even remotely interested I will happily provide the names of the individuals who provided such appalling customer service as well as the name of one member of staff at Major Travel who tried her best to help.