Florida Masters Reviews

Name: Florida Masters
Address: Unit 14 Spice Court, Ivory Square, Plantation Wharf, Battersea Park, London
Rating: 4.33

4.3 Rating 176 Reviews

84 %

of reviewers recommend Florida Masters

4.3

Based on 176 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Florida Masters:

Florida Masters are dedicated Florida specialists, acting as a retail agent of Major Travel. We have over 20 years of experience in selling Florida holidays, having established a superior reputation for providing great holidays at great prices, with great customer service.

Visit Website

Phone:

0203 551 4051

Email:

enquiries@floridamasters.co.uk

Location:

Unit 14 Spice Court, Ivory Square, Plantation Wharf, Battersea Park
London
SW11 3UE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Florida Masters are fantastic! Booked with them twice now and wouldn't use anyone else. Alasdair is a genuinely nice guy who always goes above and beyond. Got us a great deal and the villa was immaculate in a great location for the parks.”

Helpful Report

Posted 4 years ago

“I originally booked my family holiday to Orlando back in January 2019. The young lady that handled the booking, Lilly Jones, was very helpful in finding the best to suit our rerquirements. The holiday is due on the 30th of June 2020. Lilly has been extremely helpful and very proffesional on every occasion that I emailed her. Since booking the holiday back in January 2019 we decided that we wanted to make some changes regarding the Hotel. Lilly Jones arranged it for us at no increase in cost evenb though she found us an even better Hotel that included breakfast and free shuttles to the parks. Now you'd think that was that, but no. we then decided that we wanted to make another change. Again Lilly Jones was extremely helpful and went beyond our expectations with what she arranged for us. We finalised our holiday to spend 3 days in New York and 18 days in Orlando. Lilly changed everything for us, got the same hotel that included breakfast and free shuttle to the parks in Orlando, flights to New York and flights from New York to Orlando and the return flights to Lodon from Orlando. she even booked our seats on all the flights. Now you'd think the additon of New York would increase the cost by a fair bit, Lilly done it all for us with the slightest of increases. Throughout the process she has been brilliant and I have recomended Lilly to all my relatives and friends. Since the outbrake of Covid-19 , Lilly has assured us that if this continues when our holidays are due then Florida Masters will re-book our holiday for a later date, be assured that we will continue using Florida Masters for future hoildays. Thank you for everything.Thank you . Nick P & family”

Helpful Report

Posted 4 years ago

“Do not even think about booking with this company!!!! Original booking was flying United airlines, got a call 2 months before departure about a change in airline and times, which was ok however couldn't give me booking reference. Rang airline myself to find out seats on hold but not paid for. Spoke to Joshua Boer numerous times to ask why and told the accounts department needed chasing to do. 4 weeks before departure finally given airline details, air canada with an 11 hour layover in Toronto??? In the end coronavirus put an end to my trip, Florida masters won't refund despite in email from Joshua they would, now going through travel insurance. Absolute joke of a company who lie through their teeth, don't answer the phone or emails. STAY WELL CLEAR!!!”

Helpful Report

Posted 4 years ago

“Elizabeth Hall has been absolutely amazing so helpful we've booked a few times through Florida masters and everytime they've managed to beat every quote I've had 😲”

Helpful Report

Posted 4 years ago

“Excellent customer service from Elizabeth Hall, i let her know what I would like and was promptly emailed a quote with everything i requested for our Orlando holiday with a selection of properties to choose from. Her knowledge was exceptional and made the decision to book with them which was quick and easy.”

Helpful Report

Posted 4 years ago

“Elizabeth at Florida Masters is really lovely, cheerful, helpful and nothing was too much trouble for her - she has great customer skills. Elizabeth has even gone ahead and booked 8 seats together for us on the flight - how nice is she”

Helpful Report

Posted 4 years ago

“i booked this holiday through a lovely lady name Emma Hall, This was my 1st time going to florida and i didn't really know much about the place, But emma's knowledge of florida is exceptional, All the places she recommended was spot on!!!, i had 15 nights of paradise, im looking to book up again at the end of the year, i will definitely be booking through Emma again as her customer service is outstanding, nothing was to much trouble for her, replying to my calls and emails late at night. (does she ever stop working haha), hotel was in the perfect location, very clean and the staff was very polite and helpful. The sea and beach was outstanding, it was our dream holiday. Emma Thank you so much for organising this for us and i will be speaking to you soon for our next dream holiday.”

Helpful Report

Posted 4 years ago

“ZERO STAR REVIEW wouldnt let me do it but really should be ZERO STARS! Booked in December 2018 to fly out for Christmas 21st December 2019. Worst mistake of our lives. All smiles when taking nearly £17,000 but 3 week before flying out was told that there was a schedule change to flights. When checking with the airline they hadn't even been booked. Paid extra for a named villa, ended up with a different villa that was in poor repair. Numerous emails and telephone messages left to Josh Boer (admin manager) totally ignored even tried Lawson Campbell who quite happily sold us the dream and was told it had nothing to do with him. Got a contact of a supervisor Lee Davy, again doesn't return calls or emails. Took a different route by contacting the owners Jon Bailey and Daniel Anderson again fobbed off and ignored. The only saving grace was Alasdair Nadar (this guy deserves a 5* review for himself) returned all of our calls and 4 days before flying managed to get everything sorted albeit we had to fly on a different day accept a different airport and ended up in a different villa. Absolutely disgusted with this company please do not put yourselves through what we had to endure. All in all best part of 90-100 emails ignored, numerous telephone messages plus messages on linkedin (to Jon Bailey). The Neal and Page Families”

Helpful Report

Posted 4 years ago

“We used Florida Masters to book our florida villa and flights ready for Disney World. Emma Hall was very prompt in getting costs to us and kept looking for better deals whilst we was deciding whether to book. Highly recommended these guys both for customer service and value :)”

Helpful Report

Posted 4 years ago

“Elizabeth was very patient and helped tailor our holiday to want we wanted. Everything went smoothly and we are now looking forward to our holiday! Many thanks!”

Helpful Report

Posted 4 years ago

“Wow. What a shambles of a company. We booked a two week fly-drive with them for Virgin Atlantic flying from Manchester Airport for November 2019 for seven people 18 months in advance. Paid everything off with 11 months to go so we could get our Virgin flight reference and pre-book our seats together. Initially this was done with little issue... Then with three weeks to go we checked with Virgin to see if the flight times had changed only to be informed that our reservations with them had been 'released' and we were no longer on the flight! Obviously we were straight on to Florida 'Masters' only to find that they were now very hard to contact, and when we did get someone, no return call was made. This went on agonisingly for over a week. Eventually a new booking on the same flight was made for us, but most of the seats on the were gone, and we would all be split up throughout the plane. And with two nervous teenagers who had never flown before we were obviously distraught... But It gets worse. With just four days to go, we checked the flights again (had been doing it twice a day) and yet again it was gone! Another round of frantic calls to anyone who would pick the phone up followed. With a couple of days to go, and now totally out of our minds with worry, we were offered either a full refund, Obviously not including our accommodation, park tickets and car parking charges for three cars at Manchester, which we had to cancel or, travel four hours in rush hour traffic on a Friday morning to Gatwick and fly with a budget airlines (Norwegian) with no seating plans. We had to take this option and also pay £500 for a Taxi there and back. Also, the return flights would be a day later, and from Tampa! The stress involved totally ruined what should have been a magical holiday. We have had no explanation or apology from Florida Masters and have been chasing our out of pocket expenses with no success. We can only assume that flights are cancelled and rebooked with a few days to go to get a cheaper rate than you initially paid for. Looking at other reviews, people have had the same or very similar issues. Please think very carefully before using this company.”

Helpful Report

Posted 4 years ago

“Fast efficient service and very competitive on prices. Elizabeth was very helpful in assisting with my booking”

Helpful Report

Posted 5 years ago

“I dealt with Emma who was very patient, thorough and efficient. She ran through my requirements and provided a list of options to choose. I got a real sense that she was trying to help. She followed up with an email and explained the process in terms of awaiting voucher confirmation etc. The hotel was £400 cheaper than I could find elsewhere.”

Helpful Report

Posted 5 years ago

“Absolutely excellent service received from Elizabeth Hall. She was so thorough & made sure I got exactly what I asked for.”

Helpful Report

Posted 5 years ago

“An absolute waste of time I booked an holiday with this company they got everything mixed up when I received my air tickets I was flying back to Gatwick instead of Manchester took them 2 weeks to sort it and was in cause I gave them 24 hours or I wanted my money back that they did this then when we got to our destination they’d put my husband down for main driver and no additional driver my husband had forgotten his license so we needed to pay $1400 to hire another car I then came home to try and sort this problem with the company and still from June 19 till now November 19 nothing is sorted what a joke Scott from Florida masters is what I will say is I had Lillie last time and everything was plan sailing so I recommend not to use Scott cause he’ll mess stuff up and it’ll take forever to get sorted”

Helpful Report

Posted 5 years ago

“I would highly recommend Florida Masters and especially Elizabeth Hall. She gave a fantastic service. She was very professional, friendly, patient and attentive to all our needs. Thank you Elizabeth for all your help!”

Helpful Report

Posted 5 years ago

“Just booked with Elizabeth to go Florida next year. She was amazing and helped us through it all. Thanks would definitely recommend Florida Masters and Elizabeth Hall”

Helpful Report

Posted 5 years ago

“Just booked to go to Atlanta. Emma Hall was very helpful, professional very friendly. I would definitely book with Florida Masters again. Thank you”

Helpful Report

Posted 5 years ago

“We have just booked a trip with you to New York we spent several hours trawling through sites which is so hard and very time consuming and decided to use a travel counsellor Elizabeth Hall, nothing was too much trouble, she is efficient and answers all queries at any time day and night, we feel confident that our holiday is in very safe hands and will definitely recommend her to all our family and friends. Thank you Elizabeth.”

Helpful Report

Posted 5 years ago

“As first timers to Florida, Elizabeth really helped us with our booking options. Very friendly and always quick to reply to emails and phone if we had queries. Never pushed or rushed us with anything. Will definitely use this company again.”

Helpful Report

Posted 5 years ago

Florida Masters is rated 4.3 based on 176 reviews