Florida Masters Reviews

4.33 Rating 176 Reviews
84 %
of reviewers recommend Florida Masters
Merchant Metrics
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Florida Masters Reviews

About Florida Masters:

Florida Masters are dedicated Florida specialists, acting as a retail agent of Major Travel. We have over 20 years of experience in selling Florida holidays, having established a superior reputation for providing great holidays at great prices, with great customer service.

Visit Website

Phone:

0203 551 4051

Email:

enquiries@floridamasters.co.uk

Location:

Unit 14 Spice Court, Ivory Square, Plantation Wharf, Battersea Park

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Anonymous
Anonymous  // 01/01/2019
Not happy feeling quite desperate we have 7 days til we travel no tickets yet very unhappy indeed I dare not tell the rest of the family just hoping today is the day
Posted 3 years ago
Good and easy to make booking - in fact better than average (I have been to Florida alone 32 times so should know a good easy booking) however after that service quickly goes down. I tried a few times to speak to service but no callbacks was ever made, due to personal circumstances I had to pay in full on the last day balance was due and oddly I could only make payment to the agent I bought the trip from - and apparently she did not meet in till 1300(she informed me quite tartly when I finally spoke to her after 1300) however no out of office message was on the contact number - so rather stressful . I then tried to call to see if i could upgrade seats no answer. I left a request for a call back on the online callback form - no callback - your loss money wise. On the day of our travel the car that we had upgraded to had been rented out by Avis so we were left for an hour(with no updates in the garage after 12 hours on the road, no aircon) while Budget searched for and Valeted another car (which subsequently broke down while we were driving off the tourist track and we had to rely on kindness from local people to help us) I still don't believe that we had the car that we paid for an upgrade but staff at budget does not seem to feel obliged to help at all. We did get another car and the staff in Sarasota who handled this was extremely kind and helpful. I don't know if I will book from you again as I feel that you are happy to collect but not able(or capable?) to provide a basic service- telephone support would be great. We travel 1-2 a year to Florida so I want to make sure the we are safe when travelling and my overall impression has not wholly convinced me that you are eager to provide.
Posted 4 years ago
The booking was totally straightforward with excellent communication. The final payment was chased up on my part which I found unusual. The final vouchers were not sent till I chased them up, and there were no reminders regarding the holiday I terms of visas etc which other travel agents had done on previous US holidays. My main criticism is that the agent did not put our special request to the resort to be given a townhouse bybthebfacilities for medical reasons, which had been provided I previous visits. The resort had no request and this impacted greatly on ouot
Posted 4 years ago
Florida Masters is rated 4.33 based on 176 reviews