Worst company I have ever booked a holiday with, happy to take your money then absolutely no communication, I've tried calling and e-mailing and no one ever gets back to you. We were supposed to fly to Orlando on the 9th of October this year and still no confirmation of our flight, I've even called Virgin to be told they have no record of us having booked flights and now the flight is full, I've now cancelled (and lost my deposit) and booked the flights with another company. Don't go near this company they are a joke, I feel totally ripped off, i'll be taking my complaint to the ombudsman as I feel they have just stolen over £1000 from me.