Just received my two blouses from Floryday. Although a longer wait than ordering from UK sites, I have to say pleased with my choice and perfect for me. I was worried after waiting some time and then reading reviews of cheap material, too big etc.. I knew from the write up that my blouses were made of rayon so wasn't expecting linen or silk! Although have to say, once ironed look and feel very silky. The sizes are true so don't expect UK small sizes. If unsure, order lower size rather than bigger. As I've said, and I'm a seamstress myself, beautifully made. I can't comment on returns service but it seems you have to organise this yourself through a trackable carrier and, no doubt, wait for sometime for refund as I did for my delivery. If you're in a rush, this is possibly not the company for you. However, I am very happy.