I had ordered a blouse that looked fitted on the website. After reading the reviews on this website I became worried that I was being scammed so I immediately tried to do more research. I saw the same blouse on another website on Amazon so I grew even more worried. Seeing the item in different pictures I decided I didn't like it anyways so I grew more adamant to cancel thinking I would be ignored or scammed. To my pleasant surprise I got an immediate reply and my item was refunded immediately. They of course offered other solutions but deferred to my request. I felt so much better having realized I hadn't been scammed and in fact had been treated with the utmost respect.