I have ordered from Flower Station 4-5 times in total, 2 of them were incomplete and had extremely late deliveries. I refuse to order from them ever again, as they seem to only value new customers, but not existing ones. The most recent experience was when I ordered flowers two days before Valentine's day to be delivered on Valentine's day. On the delivery day, I started tracking the delivery in the afternoon, as it hadn't arrived yet and I was getting worried. The delivery seemed to be stuck in Camden (London) for 2+ hours. When I was calling Flower Station to get an update they were not responding or calling back. The flowers arrived at 11 pm (!!!) wet all over, even though it was not raining outside; even the message on the card was not printed straight. It is really pointless to get Valentine day's flowers towards the very end of Valentine's day. When I was messaging them over email to complain, their response was that they value customers and that they were extremely busy that day; my counter-argument was that they should expect this and plan for the increased demand to manage it appropriately. After many emails, they only agreed to refund me for the delivery fee, thus not accepting full responsibility for their poor customer service and support throughout my experience. I do not recommend Flower Station, as it seems like they only value new customers, but not existing ones. Never again will I order from them.