One of my close friends nearly died the other weekend, she was in intensive care, the lot. When she was back home I used Flower Station to send her some flowers to her home nr Paddington. They arrived and were a lovely hand tied bunch of tulips. But the heart-felt message I wanted relaying said "Happy Birthday Michelle, from everyone at the Sheraton". When I complained Stan, on the phone was polite and apologetic. Told me to email which I did, with a photo of the message. It was ignored. I called and chased after a week and spoke to his supervisor who, when I said it wasn't what I paid for, said "the flowers were as you ordered, the message is free". I was disgusted. I said who sends flowers without a message? It's 50/50, the flowers and the message are just as important. She offered me £10 credit, but useless to me as I wouldn't use or recommend again. In the end she promised me £5 back into my account. We'll see if that turns up. Horrified by their lack of empathy. Will not use or recommend.