First they delivered 2 days later, not ideal if is a birthday gift. Customer service is useless and takes ages to reply you with automatic answers. Third, the cactus is 20 cm shorter than the advert, so really different of the description. And fourth, the Evri delivered brought the package in a horizontal mode, so at least didn’t damage because is a cactus, but if is other plant, believe me, is not the way to carry! Never anymore I will purchase anything with Flowy.