I bought a vinyl album from Fnac, but there was 1 record of the 2 was missing. I was visiting France so I could only send it back via mail. Fnac also removed my negative review from their website.
I contacted customer service but they refused a refund as it was after 15 days. As I was traveling the record was not opened so I had no way to know a record was missing.
Very poor standards for a large company. I WILL AVOID using it anyway as the quality of their records has been poor as well.
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