I had placed two orders within less than an hour. I had selected the same time slot for delivery. The first order was for a bouquet and the other was for a birthday cake. It was to go to the same address and the same person. The name on the cake was smudged but it got delivered, the flowers were not delivered for this reason ..." We sincerely apologize for the inconvenience caused by the non-delivery of your order. After checking with our delivery team, we found that the delivery attempt was made but was unsuccessful due to the RECIPIENT was not contactable. And we have tried thrice to deliver your order". The cake was from one vendor who could find the address and the flowers were from another vendor who could not find the address so I had to pay for their incompetence. I tried emailing them, trying to chat, called them but was not able to get through. This is not the first time they have messed up my order. I would NOT recommend using their service.