“I am very pleased with FNP customer support and efficiency! My bouquet was delivered to my friend just a couple of hours after my order. I was not able to complete my online order yesterday due to some payment issues and I was immediately contacted to check if I needed help. They followed through the whole ordering process. When the flowers arrived, my friend was very pleased as the roses they delivered were much bigger than what was shown on the catalogue and it really brightens the hospital room where my friend was staying! Thanks again for your excellent service and quality of your products! Much appreciated!”
“Full of Jokers, who neither understand any language, nor have empathy but high headed b......
I placed order in 2nd week of march to be delivered on 31 March 2026.
Jokers delivered on 13 March, 18 days before delivery date shown on order.
Any complaint/ contact with customer services fell on deaf years.
Without understanding problem, high headed jokers kept saying 'we understand and when you place next order, we shall give 10% discount'.
Are they totally brainless?
Do not go there. I find Gul Mahal & Flower Aura etc far far better.
Good luck if you deal with FnP jokers.”
“I am extremely disappointed with my experience and the way this issue has been handled.
The item delivered does not match what was advertised at all. I have already clearly explained this to the florist, yet instead of addressing the discrepancy properly, they continued to push back and offered only a return voucher of $15, which is not acceptable given the extent of the difference.
Their response stating that “all images on this website are illustrative in nature and intended to enhance your browsing experience” is not a reasonable justification. Customers rely on these images to make purchasing decisions, and the delivered product should closely reflect what is shown. Additionally, the flower arrangement itself was messy and poorly presented.
At this stage, I am requesting a full refund. If this issue is not resolved satisfactorily,
I hope the business takes responsibility and resolves this promptly.”
“The worst ever experience with fnp.i ordered 3 products for my husbands birthday.Firstly,I have ordered table clock, and after ordering it for the same day delivery they are saying that its not available for today then i waited for tommorow for its availability because they gave me surity for tommorow,then tommorow also they said its not available then i have to compromised with least likeable another product..because they have nothing available in their shop.Secondly,i ordered magic mug which was not yet delivered and after calling and chatting for several times the reason i got to know is due to unavailable courier facility at your address.At the end moment they are saying that they dont deliver this product also.Then why they have even accepted my order for my pin code if its not serviceable there?
And now i am asking for full refund so they are giving partial refund only.what a third class service..i will never ever order and recommend anyone to order from fnp.they dont know the value of your emotions attached with products.
Customer service is pathetic they never call you back.Overall experience is very very disappointing.”
“The flower delivered turned yellowish and denied my replacement while I have event for a 68 years old who want to show appreciation for his wife support for his 48 years of career.”
“My order was only pattially delivered on Valentines day and despite the delivery man assuring me that it would be sent immediately, it was not. No one from F&P bothered to call me or follow up despite repeated calls. Every time I called i was asked tongive them more time.
I did not receive my order and was offered a partial refund. So my partner was left dissapointed. The customer service was some of the worst that I have ever experienced and i was left with the impression that they didnt want to be bothered. I will never order from them agai nor would i recommend them to anyone.”
“Fantastic service for both Valentine’s and CNY orders! From flowers to hampers, everything was handled professionally with great attention to detail. Thank you for making our celebrations memorable.”
“Our Chinese New Year gift set arrived right on time and looked impressive. The presentation and quality exceeded expectations. Will definitely order again next festive season.”
“Even during the Valentine’s peak season, the team managed everything perfectly. The cake was delicious and exactly as shown online. Highly reliable gifting partner!”
“Great experience ordering CNY hampers. The packaging was festive and premium, and the items were fresh and well curated. Smooth delivery and excellent service!”
“Ordered Valentine’s roses and they were absolutely stunning! Fresh, beautifully arranged, and delivered on time despite the festive rush. Truly made the day special.”
“Absolutely loved the Valentine’s Day collection! The flowers were fresh, beautifully arranged, and delivered right on time. The packaging was elegant and made the surprise even more special. Highly recommended for anyone planning something special!”
“Amazing experience this Valentine’s! The gift options were unique and perfectly curated for the occasion. The cake was fresh and delicious, and the delivery was smooth despite the heavy rush. Will definitely order again.”
“Great service and beautiful products! Even during the Valentine’s rush, everything was handled professionally. The roses were stunning, and the presentation was exactly as shown online. Thank you for making our day memorable!”
“Excellent service for CNY orders! The gift set looked exactly as shown online and was beautifully presented. Smooth delivery despite the holiday rush. Thank you for helping us send warm wishes to our loved ones this New Year! 🧧✨”
“Wonderful Chinese New Year hampers! The packaging was festive and premium, and the assortment was perfect for gifting. Everything was fresh and delivered on time. It truly added joy to our celebrations. Highly recommended!”
