“They are completely a fraud!!! My order for flowers made with express delivery charges were not delivered and they just kept sending me messages that attempts made but no one received or the delivery was refused, without actually showing up at the door. Then they refuse to refund money because per their statement ‘ attempts were made’.
My mother was eagerly waiting for it and was coordinating with her continuously on her birthday to ensure she would get the flowers and it would be a cheerful reminder throughout the day of how much we missed bring with her…. But sadly the delivery never showed up and all we were doing was waiting waiting waiting!!!”
“High unprofessional approach .Never deliver on time inspite of charging extra .And when you call customer care Excutive don’t ans what u ask and disconnect the call .And the chat only ans the question that they want to ask .Stop using FNP”
“My wife ordered some chocolates n gift set for my sister in india the delivery was for 27th November did not delivered again my wife made international call the executive said sorry will do it tomorrow and on 30th November email comes and says delivery done .But the delivery is still not done as my sister hasn't received any courier .Today again my wife called them and asked for proof of signature or photo of delivery and the executive says it says the delivery is done and he said he has raised a case and someone will answer us within 24 hours .This was the worst experience with FnP. ALL my friends and relatives plz avoid them from now .As the money is gone and no delivery and on top up my wife and sister relation went wrong because of this people .So kindly avoid them
Thank u”
“I give advise to everyone whoever buy from this company look at this review first. If you are buying something, make sure you get confirmation that going to send your item at the right place. I did order all the way from London and they said they delivered to my place. it was surprise for someone but at the end I have to ask the person did you get it or not? It was really embarrassing On the top when send them e mail they said they will send me e mail soon I am still waiting for it.If I have to order it , my advise is find other company definitely not this one.”
“Extremely poor packaging. The chocolates were simply put in a plastic bag, probably received when the delivery guy purchased them from a nearby grocery store.
Rs 750 + Taxes charged for Rs 50 worth of Chocolates (Rs 5 packets of Gems & Cadburys basically) & a small Teddy bear which is equally shabby looking and worth Rs 100 - 150 at max.
Atleast the presentation of this considering its a Gift would have made a difference and even that was denied by FNP.
Never ever going to use FNP as its a complete waste of money.
Next time I 'll call the store guy near by to deliver a bunch of chocolates & he'll wrap it even better and deliver for free.”
“Terrible experience yet another time with FNP. Oreder was supposed to be delivered on 23rd of November between 4.00pm - 9.00pm IST. Adnper their system it says 24th November. Even after explaining the whole situation to rep. she was not ready to except that it is a glitch in the app. After I shared the pic with them they agreed that it's an issue with the app.”
“Absolutely pathetic service. They delayed one order by 48 hours and didn't even wait for me to complete what I had to say during a chat with their agent, while he logged out
The 2nd order was shown as Delayed by 2 days after I booked and as of today it is apparently going to be delayed by 5 days post the supposed delivery date. Not just that, the person I COURIERED TO, now has to GO AND PICK UP what was supposed to be a surprise gift, from DHL
Absolutely pathetic. They won't even respond to my mails, except for an automated acknowledgement and an unnecessary feedback link which makes no sense
Stay away from them. There's loads of others”
“The worst customer service i have been ordering from these people and the latest order has arrived damaged and they don't want to do anything about it. I will never purchase again and make sure none of my friends do”
“FNP shocked me this time with their poor quality flowers and unexpectedly poor service. The bouquet was loosely packed. They used cut outs for the outer fnp branded red wrapping sheet, the flower petals are coming apart in just 12 hrs and I paid for early delivery but received the bouquet 5 hours post the deadline.”
“Certainly! Here’s a review you can use for FNP:
I recently ordered a bouquet from FNP, and unfortunately, my experience was far from satisfactory. When the flowers arrived, they were stale and old, which completely spoiled the joy of receiving them. It was disappointing to see such a lack of quality in the product.
Additionally, the customer care was pathetic. I reached out for assistance, but the response was unhelpful and did not address my concerns. I expected much better service and quality.”
“This provide worst service and I have very bad experience with them I did not get right products and raised concern to team but nothing works my money is waste as well as my time .”
“I placed an order for cake fruits , bouquet and balloons to be delivered to my husband on 24th Oct. I paid around Rs.13K for this.
Only fruits were delivered and rest of the order was not delivered. On 25th Oct evening 05:00 PM, my husband receives a call from delivery person that the cake and bouquet that was delayed for delivery due to rains, will be delivered. My husband checked if the cake was fresh. They advised it was collected on 24th and is at the warehouse.
We didn’t want stale cake and wilted flowers delivered and hence requested for refund as the occasion was on 24th and this conversation was happing on 25th evening.
No refund is the response with an option to have the delivery on next occasion.
Very sad service. For Rs.13K all I got is a fruit basket with 4 apples, 4 mandarins and 500 grms of grapes
While FnP claims that there would be refund if no delivery is made. It’s all a lie”
“Good afternoon,
I am writing to express my sincere disappointment with an order received this morning.
As you can see from the photo, the quantity is much less and half full
If you are using otger partners , i suggest you see the quantity rather than Ferns and petals getting such a bad review.
Why is the quantity leas compared to tge photo we ordered for $52 such a ahock
I must leave a very negative remark on your website so you dont fool anyone else
Blatantly, telling a customer to accept as a one off is not good customer service shows your rushing to not adddress the situation
I must leave a bad review for not sending the correct quantity
Thank you photo below shows half amount compared to ordered item in question.
Please get back immediately with how you will address this further?
Thankyou”
“Every time, every single time whenever I order something from these people, I regret.
First they'll take the order just to grab your money and at the time of delivery they say that they don't have some item from your order, and boom!!! Your surprise and your occasion is ruined..congratulations!!!
Worst experience ever..”
““Misleading Delivery Status and Poor Service”
I ordered a cake and flowers for my sister-in-law’s wedding ceremony in Dallas, Taxas, and despite paying ₹8008, the items never arrived. To make matters worse, the status shows “delivered” when, in reality, we did not receive anything. This kind of misleading information is unacceptable, especially for such an important occasion.
There was no communication from their side to clarify the situation, and their customer service has been unresponsive. It’s extremely disappointing to rely on a company for a special event and end up with no delivery and a false status update. I am now left with no choice but to ask for a refund and post this negative review to warn others. Be very cautious if you’re planning to order from them for important events.”
““Misleading Delivery Status and Poor Service”
I ordered a cake and flowers for my sister-in-law’s wedding ceremony in Dallas, Taxas, and despite paying ₹8008, the items never arrived. To make matters worse, the status shows “delivered” when, in reality, we did not receive anything. This kind of misleading information is unacceptable, especially for such an important occasion.
There was no communication from their side to clarify the situation, and their customer service has been unresponsive. It’s extremely disappointing to rely on a company for a special event and end up with no delivery and a false status update. I am now left with no choice but to ask for a refund and post this negative review to warn others. Be very cautious if you’re planning to order from them for important events.
Order No: 56528135”
