Ferns & Petals Reviews

"Actually the rating should be WORST.\r\n\r\n\r\nIt is literally broad daylight cheating, robbery or any other appropriate word that you can put.\r\n\r\n\r\nMy experience is that I wanted to gift my wife blue Orchids and what I got in return was a blue painted orchids. We realized it only the next day when we wanted to shift the flowers from the FNP pack to a vase. Our hands turned blue colour and was clearly evident that we were cheated.\r\n\r\n\r\nWhen we went to the customer care the next day, they just closed the ticket by saying that we should have got back to them with the query within 48 hours. It cant get easier than this for FNP to close the call and they did it.\r\n\r\n\r\nSo I will never ever buy any product from FNP because they dont take ownership. All those reading this review please dont take a chance."

"All the items upside down and inferior !!"

"Title: A Disheartening Experience with FNP - Order #50915385\r\n\r\nIf there were a way to rate my experience with FNP\u2019s order #50915385 with negative stars, I would. What was supposed to be a beautiful gesture turned into a disheartening ordeal, thanks to FNP\u2019s lack of commitment to quality and customer satisfaction.\r\n\r\nThe flowers, which arrived on time, became a symbol of disappointment as they wilted and turned stale less than a day after delivery. This rapid deterioration not only questioned the freshness of the products but also the integrity of the company that stands behind them.\r\n\r\nWhen I reached out to FNP, hoping for understanding and a resolution, I was met with a rigid adherence to a policy that seems designed more to protect FNP than to serve or respect their customers. According to them, any complaint lodged beyond a narrow 48-hour window post-delivery is considered void, a policy that is as unreasonable as it is indicative of their reluctance to address genuine customer grievances.\r\n\r\nThe response from their customer service, while timely, was a hollow recitation of policy, lacking empathy or a genuine desire to rectify the issue. It was clear from this interaction that FNP values policies over people, and bureaucratic procedures over genuine customer satisfaction.\r\n\r\nThis experience has been enlightening but for all the wrong reasons. It revealed a company that is unwilling to stand behind its products or to foster positive relationships with its customers. I strongly advise against using FNP for any occasion. There are numerous other services out there that value their customers and deliver quality products that bring joy, not disappointment.\r\n\r\nIn conclusion, FNP has lost a customer in me, and I will make sure to share this dismal experience with anyone considering their services. It\u2019s not just about the flowers that failed to last a day; it\u2019s about a company that refuses to acknowledge and rectify their failings. Buyer beware.\r\n\r\nThis review is straightforward and conveys the frustration and disappointment experienced, making it clear why future potential customers might want to reconsider before placing an order with FNP."

"Cake - spelling mistake and hideous handwriting\r\nBouquet of flowers- card not attached only have the card stand. \r\nSeriously guys... Looks and feels cheapo. Not recommended.\r\n\r\nCosts $102, not expensive but not cheap either. Better options elsewhere for the prices they charge.\r\n\r\nFlowers and gifts are luxury items. We pay for the good craftsmanship, eye for detail and to create feel good moments. Please don't spoil people's happy occasions."

"Cake - spelling mistake and hideous handwriting\r\nBouquet of flowers- card not attached only have the card stand. \r\nSeriously guys... Looks and feels cheapo. Not recommended.\r\n\r\nCosts $102, not expensive but not cheap either. Better options elsewhere for the prices they charge.\r\n\r\nFlowers and gifts are luxury items. We pay for the good craftsmanship, eye for detail and to create feel good moments. Please don't spoil people's happy occasions."

"I paid $160 for a bouquet of flowers. They delivered wilted flowers. I raised the issue with them and requested a refund. They refused but offered me a small $30 coupon instead. I won't be shopping here anymore. They don't act in good faith."

"I am writing to express my extreme dissatisfaction and frustration\r\nwith the abysmal service I have received from your company. I placed\r\nan order for a birthday gift to be delivered to Srinagar, with the\r\npromised delivery date between 9 am to 9 pm on 15th Feb. It's\r\ncurrently 16th Feb, and the order has not been delivered.\r\n\r\nI have been diligently following up since morning, and the responses\r\nfrom your executives, especially Mr. Sanjeev Kumar (Supervisor) and\r\nMr. Deepak Kumar (Manager) in the Gurgaon division, have been nothing\r\nshort of unacceptable. Instead of providing a solution or actively\r\naddressing the issue, I have been met with cold and indifferent\r\napologies.\r\n\r\nFurthermore, the excuse that you are unable to provide the contact\r\ndetails of the courier person is utterly ridiculous. My friend's\r\nbirthday was on the 15th of Feb, and the estimated delivery date, as\r\nper your app (screenshot attached), was also 15th Feb. I placed a\r\nprepaid order with the expectation that it would be delivered on time.\r\n\r\nI demand an immediate and satisfactory resolution to this matter. The\r\nservice provided by Ferns and Petals has been nothing short of\r\npathetic, and the lack of accountability and urgency from your team is\r\nappalling. I insist that the courier be delivered today, and I expect\r\nto be compensated for the undue stress and inconvenience caused.\r\n\r\nIf this matter is not addressed promptly and effectively, I will have\r\nno choice but to escalate this issue through social media and consumer\r\nrights platforms to bring attention to the unacceptable service\r\nstandards of Ferns and Petals."