“Extremely Disappointed – Poor Service and Zero Resolution
I’m very disappointed with Ferns N Petals' service and complete lack of customer support. I placed a Rakhi order (#64025916 / Sub-order #6402591601) from Canada, which was supposed to include two sets of Lego Link Kids Toy Rakhis and two Kit Kat chocolates. However, only one of each was delivered, despite the delivery receipt clearly listing two of each item.
This incomplete delivery defeats the entire purpose of the gift, especially for Raksha Bandhan, where timing and sentiment matter most. I tried contacting their support multiple times—via email, live chat, and phone calls. All I got were automated responses saying the order was marked as delivered, and over the phone, I was promised a callback that never happened.
It's unacceptable that a company handling emotional and time-sensitive gifts like Rakhis can be so careless and unresponsive. No one has acknowledged or resolved my complaint, even after providing photos and proof of the issue.
I expected better, but sadly, Ferns N Petals failed to deliver—literally and figuratively. I won’t be using their service again, and I wouldn’t recommend it to anyone, especially if you're sending gifts from abroad.”
“Not happy with the flower quality. When I order flowers from other florists, the flowers usually lasts for more than a week. I ordered a bouquet from Ferns & Petals and already started to wilt and fade when I receive it. The bouquet looked like I purchased it 3 days ago. I did complain to them but they said it passed their quality check. So basically their competitor are doing a better job and don't expect for a return customer. BTW their packaging is also very basic whereby other florists can do better job by putting in more effort. No reason for a repeat purchase.”
“Very poor service. Inspite of ordering the items 3 days in advance (a bonsai and a truffle cake), I was informed that the order had been cancelled at the very last minute.
No attempt was made to get a substitute for the gift item. For an established gift delivery provider, this is a feeble excuse.”
“Sent a mothers day bouquet to my mom in India.....all the stems came broken. It is such a disappointment for me and for her. Did not expect this from Ferns and petals and specially since we have used them a number of times. Very very very sad situation.
Also I don't understand how the delivery person rates them selves with a 5 star and not let the recipient do the rating!!!! This is ridiculous.
Will have to find other flower delivery options as this is very disappointing!”
“I am very disappointed with the flowers they sent. Flowers were like wilting and dull. Never ever use this company! The card is so pathetic. Should be zero stars!!!”
“Don’t use this company. Over £75 spend with them. Shocking cake. Nothing like the pictures. Filled out on top with cut off cake pieces instead of fruit. Sign completely different which I paid extra for… no capital letter on Happy. Paid for it from the uk for my best friends 40th birthday. Very embarrassed, arrived a little squashed on top and looking and tasting very poor. Paid over £75 to this company. Refusing to refund and offered a discount of SGD 10 on my next purchase. I’ve explained I didn’t get what I thought I was purchasing, point blank refusing a refund. I definitely won’t be using this company again and would strongly recommend not to for a cake.”
“I had a deeply disappointing experience with this flower delivery service — not for the first time, unfortunately. I ordered flowers for my mum’s birthday, paying extra to have them delivered during a specific time window. Being overseas, I provided my dad’s local contact number for delivery coordination.
What followed was a complete failure of service. The delivery team made no actual attempt to deliver — just a missed call or two while my dad was in a meeting. There was no persistence, no proper communication, and absolutely no attempt to redeliver. Calling the number back led to no answer. I raised a complaint promptly and provided both my parents’ landline and my own number, but customer service kept repeating the same robotic line: “We haven’t received a response from you,” which is completely false. I responded multiple times, yet they continued to ignore every message and ultimately never delivered the flowers nor issued a refund.
This is not my first bad experience with them. In the past, half my order was never delivered until I raised a complaint — and even then, it took days to correct.
I will never be using this service again and would strongly advise others to avoid it as well. Unreliable, dismissive, and grossly unprofessional. If you’re looking to make a loved one feel special, this company will only leave you frustrated and disappointed.”
“Horrible experience twice now. First time I wasn’t sure what the issue was. I had sent a diary/ pen set for dad on Father’s Day and the dairy was old , not new. Second time round I had ordered a birthday gift for a near one and they never delivered it on assigned day mentioning we can’t take guarantee for our delivery partners as to when will it be delivered. They have just tied up with local business but have no idea how it is working on grass-root level nor any way to resolve customer complaints appropriately. Prefer to order on Swiggy/ Zomato or reach out to a local business directly. Not worth the hassles.”
“I and my fiancé had a very bad experience from Ferns and Petals. What we have ordered they did not delivered same and not even on same day. We did lots of follow ups for our prepaid service. Service and products both were very disappointed. Don’t choose Ferns and Petals for any services. It was a good app, years back but now from last few years they are just fooling people.”
“It has been 4 days, the order is still not completely delivered and there is no way I can enquire.
Chat with us option is not working.
Pathetic service”
“I would have given a 0 start if there is anything like that. Guys this company is pathetic. Never order anything from them. I placed orders on the 9th for my wife's valentine gift to be delivered. Today I get an email saying they can't deliver as it's out of their perimeter. Such a pathetic company who doesn't know how much they can cover for delivery. It's the worst ever customer service and please don't waste money on this fraudsters. They wanted to return my money as a gift card and it's their decision. Appalling. Don't get into this message fellows. Pathetic.”
“One of the worst company I have ever dealt with recently. I'm a repeated customer and did a lot of orders before with fnp, but recently on the Valentine Day occasion I had the nightmare service. Instead of delivering the selected gift on Valentine Day as scheduled, the order was delayed to the next day and after many calls and emails the order has been delivered wrong with different one. I'm speechless of such horrible services and I will raise my voice throughout social medias to make people aware of such sooooooooo bad services and definitely will not repeat work with you.”
“Worst experience. I have ordered something specifically to be delivered on valentine's and guess what it still hasn't reached my wife. No response or info. Pathetic.”
“The cake did not come to us within the committed time frame for which I payed. How can I rely on the quality of the Product? I will not recommend their service to anyone.”
