I had a deeply disappointing experience with this flower delivery service — not for the first time, unfortunately. I ordered flowers for my mum’s birthday, paying extra to have them delivered during a specific time window. Being overseas, I provided my dad’s local contact number for delivery coordination. What followed was a complete failure of service. The delivery team made no actual attempt to deliver — just a missed call or two while my dad was in a meeting. There was no persistence, no proper communication, and absolutely no attempt to redeliver. Calling the number back led to no answer. I raised a complaint promptly and provided both my parents’ landline and my own number, but customer service kept repeating the same robotic line: “We haven’t received a response from you,” which is completely false. I responded multiple times, yet they continued to ignore every message and ultimately never delivered the flowers nor issued a refund. This is not my first bad experience with them. In the past, half my order was never delivered until I raised a complaint — and even then, it took days to correct. I will never be using this service again and would strongly advise others to avoid it as well. Unreliable, dismissive, and grossly unprofessional. If you’re looking to make a loved one feel special, this company will only leave you frustrated and disappointed.