I placed an order for cake fruits , bouquet and balloons to be delivered to my husband on 24th Oct. I paid around Rs.13K for this. Only fruits were delivered and rest of the order was not delivered. On 25th Oct evening 05:00 PM, my husband receives a call from delivery person that the cake and bouquet that was delayed for delivery due to rains, will be delivered. My husband checked if the cake was fresh. They advised it was collected on 24th and is at the warehouse. We didn’t want stale cake and wilted flowers delivered and hence requested for refund as the occasion was on 24th and this conversation was happing on 25th evening. No refund is the response with an option to have the delivery on next occasion. Very sad service. For Rs.13K all I got is a fruit basket with 4 apples, 4 mandarins and 500 grms of grapes While FnP claims that there would be refund if no delivery is made. It’s all a lie