Let me start I have no problem with their prices and the products seem fair. Unfortunately they only sent 1 of my 2 presents, mistakes happen it’s fine. But I could not get hold of anyone to rectify, had to really push and make noise for them to send it. I’d have been happy for a refund but I couldn’t even get hold of them for that! When I pay £5 delivery I do expect tracking and a decent time frame these days and when you order a month ahead of Christmas you’d think you were safe. I reached out on Twitter, Instagram, Facebook, phone and email and it was like pulling teeth! It’s a shame they want to blame coronavirus except it looks like they’ve had this problem before and not learnt.