Ordered three hampers and their courier tried to deliver to our office on Saturday. It is a large managed building. Courier website stated that driver was told we had moved. This was obviously not true - apart from the fact there would have been no one there to tell the driver that. We contacted BoroughBox customer service on Monday 11th Jan. Nothing. No response. Still nothing by 18th January. Two emails and a phone call. No response. Finally heard from them - but only when they had received the hampers back. Since we had already now purchased three new hampers from other companies, we asked for a refund. Finally a refund was received on 25th Jan. BoroughBox use Yodel - be warned - and their customer service is very, very slow to respond.