First order with Footpatrol, took advantage of a 10% discount code as a new customer Ordered a pair of brown trainers Received a pair of green trainers! Called customer service and unable to exchange them Instead was told I have to request a refund and re-purchase the brown ones again The refund portal doesn't offer to refund the £4.99 postage I paid (despite the reason for return being their error), so I called again and was told to email them a photo of the trainers - let's see how that goes If I make a new order, then I won't be a new customer any more and so no 10% discount. I was told I could ring them up afterwards and they would do something, but this just seems like more admin when in theory they could've simply given me a fresh code to use. All in all it seems like a lot of effort and trust required on my side, when they could have much more customer-focused processes in place Not a great start tbh