Ordered on line, feeling confident we had the right shoes. Infant shoes arrived - company unrepentant about their misleading website. Nowhere did it say we were buying tiny shoes, except in small print at then bottom of the page. On speaking to the customer services, lady said that a lot of people make this mistake! they seem uninterested in improving their site so people don't do this and refused to refund the P&P for both ways. Don't believe their 'buyers' reviews on their own site - our negative review quickly disappeared. Just avoid them, and go with someone else!