Having a nightmare time returned goods on the 9 th wanted an exchange but then heard nothing 2 emails have been ignored. Been trying to ring customer services now every day for a week spoke to an advisor Wednesday finally after 19 calls that went in answered who said ring back Friday for refund to be processed . So I have rang today 24 times got no reply what's the point in customer service line that's never answered . Phoned a store for help they tried raining and got nowhere either . So now with only a few shopping days left I'm stuck with no refund and no way of getting I touch with customer services to chase it . I'm not alone either other work colleagues have all experienced the same things really disappointed with the service wondering If I will ever get the refund and annoyed I'm now out of pocket just before Xmas !