NEVER PURCHASE ANYTHING FROM THESE CON ARTISTS !!!! I have been waiting over 3 months for an exchange/ refund on a pair of faulty trainers that arrived at my house. I was instructed to return these to my local store where they would be sent back and processed for exchange or refund once reaching the depot. I was given a piece of ripped off till receipt with a hand written awknowledgement that they had taken my shoes... After atleast 10 emails they managed to track the where abouts of my trainers- still sat in the back room of the shop i had returned them to?! The store denying giving me the hand written note so i sent a copy of this in yet another email. I have been told i will receive a full refund and have been offered a shambolic 20% off of my next purchase whoch clearly will never be happening again. On top of that i am still waiting for MY money to be returned to my bank account. Shocking customer services!! Avoid this company like the plague no value for its customers what so ever.