The worst customer service i have experienced so far. At the end of January i ordered a pair of trainers for my boyfriends birthday, after 8 weeks these had developed rips in the seams, so clearly an issue with the product. I contacted Foot Asylum with pictures and they asked me to return the trainers to their address for inspection. I returned the trainers royal mail recorded delivery the following Monday. It had been over 2 weeks and I still hadn't heard anything so I contacted Foot Asylum, they asked me to provide the tracking number so they could locate the parcel. I provided the tracking number and they informed me that this was not a tracking number they would use. Confused, I explained that no this wasn't their tracking number, as I had been told to return the trainers using my own method of postage. They then replied to me telling me that there was nothing they could do as I had't used their returns form. Again confused, I emailed them saying i was never once advised to use their returns form and was told to use my own method of postage. I asked why I had been advised incorrectly, the reply was that i was well within my rights to use my own method of postage if i wanted to. I tried to explain again that I never wanted to pay £8 to use my own method of postage, if i had been told to use the returns label that i already had then i would! They then replied stating again that there was nothing they could do as i hadn't use their returns form. I am absolutely disgusted with this, if i was informed correctly in the first place i wouldn't be in this position now. I can't believe the service I have received and will never be using foot asylum again. I believe they purposely didn't tell me to use their returns label so that they were not responsible should my parcel go missing. I have time and time again offered to send proof of postage so that they can see i sent it, however they are simply not interested as their returns label wasn't used. I now feel awful as my boyfriend has been left without a pair of £100 trainers, that were faulty in the first place and foot asylum have seen pictures of this, and I am unfortunately unable to replace his birthday present. Never received such awful customer service in my life.