Sent items back as one was damaged and one was not suitable only to be told the unsuitable item cannot be refunded because they smell of detergent. When I advised they had not been washed they had been tried on and again requested a refund they then decided they could not be refunded because they had mud on the bum? So they are too clean for a refund and they are also to dirty for a refund! I have asked for the complaints policy and process 3 times and have been ignored. Footasylum have decided to return the too clean/ too dirty item to me to ''see what I think''. Shocking customer service! will not be shopping there again. PLEASE ALL GO ELSEWHERE!