My on line order has not arrived. And my 3 painful phone calls to Customers Services has achieved absolutely nothing. On each occasion i was told that my order (a gift voucher) was definitely in the post. The Royal Mail order tracking number I was given is not valid ,as checked and confirmed by their agents. I was not able to speak to a supervisor to try and rectify this as I was told they were only taking priortised calls. What a joke! I asked for my money to be refunded after 3rd attempt but was refused, which I believe is my legal entitlement. I have never experienced such incompetence from a retailer. Avoid at all cost.