I bought an extended warranty for my 2016 Ford F-250. I sold the truck and tried for three weeks to transfer the warranty to the new owner. I was told by their help line to go to my dealership. When I did they sent me back to the help line who once again told me to call the dealership. This is only one example of what they have put me through. I have spent hours and hours and numerous calls, emails, letters, dealership visits, etc. Today I finally got an email that says that they will transfer the warranty to the new owner. Based on my experience with them I can only guess that they deliberately make the process as difficult as they possibly can to discourage people from transferring their remaining warranty to the new owner. I will never spend another dollar on a Ford product and will encourage anyone who will listen to do the same.