"This is the worst company ever to get a car from I went through so much was over charged from the price advertised and what we agreed on so when I mentioned it when calling back the guy literally had a not bad but horrible attitude talked to me like I was nobody si they definitely don\u2019t value customers but on top of all that, the seller stole from me off the vehicle I was purchasing they told me they would reach out to him to find out what he did with it, I waited a few days then I called back just to be given the run around but I found out that he was eventually fired because it happened to several people including myself and although they are responsible for their employees and they were aware of these complaints the problem was not rectified because they weren\u2019t concerned, I went through so much to get them to fix a part that I was told would be covered under the additional warranty I purchased which in pitching his sales he said it covers bumper to bumper damage and coverage for an additional two thousand and something dollars and after having the vehicle a couple months the inside panel from both the driver and passenger door started disconnecting they said it didn\u2019t cover it but at the same time I only had the vehicle a couple of months. I reached out to one of the owners of the dealership by email and asked him to please contact me as I had recently purchased a vehicle from the dealership where he\u2019s part owner and I would like to talk with him and he never responded i know it was his correct information because he was in there the same day passing out cards saying if we have a problem to contact him directly I guess it\u2019s all apart of the scheme but then to top off all that there\u2019s a recall on a part on the vehicle now my truck was at the Ford place in Tallahassee Florida at the time because the tail lights had went out, I got an oil change and alignment they didn\u2019t bother with the recall I live in Georgia so I took it to the Ford dealer their to address the recall and the one guy looking at the computer asked the other guy what to do and while I\u2019m standing there he says well you print it out and stable something but anyway he says but if our guy doesn\u2019t want to do it we\u2019re not gonna do it I was shocked I mean snobbish but in front of the customer but if it was something I was paying for it wouldn\u2019t be an issue then I called Ford Motor Company at the (800) to let them know about the experiences I had because if it\u2019s a recall it\u2019s a requirement and deemed as something serious so how can I go about this I don\u2019t want to be driving and something goes wrong and I get injured he replied find a dealer who is willing to do it so I says that\u2019s why I called it says you call call Ford for help because these two refuse to fix it, he replied they can pick and choose if they want to do it or not so I said sir so you\u2019re saying even though it\u2019s a recall they still don\u2019t have to do it he said no so you just have to keep checking until you find somebody who will."
"This is the worst company ever to get a car from I went through so much was over charged from the price advertised and what we agreed on so when I mentioned it when calling back the guy literally had a not bad but horrible attitude talked to me like I was nobody si they definitely don\u2019t value customers but on top of all that, the seller stole from me off the vehicle I was purchasing they told me they would reach out to him to find out what he did with it, I waited a few days then I called back just to be given the run around but I found out that he was eventually fired because it happened to several people including myself and although they are responsible for their employees and they were aware of these complaints the problem was not rectified because they weren\u2019t concerned, I went through so much to get them to fix a part that I was told would be covered under the additional warranty I purchased which in pitching his sales he said it covers bumper to bumper damage and coverage for an additional two thousand and something dollars and after having the vehicle a couple months the inside panel from both the driver and passenger door started disconnecting they said it didn\u2019t cover it but at the same time I only had the vehicle a couple of months. I reached out to one of the owners of the dealership by email and asked him to please contact me as I had recently purchased a vehicle from the dealership where he\u2019s part owner and I would like to talk with him and he never responded i know it was his correct information because he was in there the same day passing out cards saying if we have a problem to contact him directly I guess it\u2019s all apart of the scheme but then to top off all that there\u2019s a recall on a part on the vehicle now my truck was at the Ford place in Tallahassee Florida at the time because the tail lights had went out, I got an oil change and alignment they didn\u2019t bother with the recall I live in Georgia so I took it to the Ford dealer their to address the recall and the one guy looking at the computer asked the other guy what to do and while I\u2019m standing there he says well you print it out and stable something but anyway he says but if our guy doesn\u2019t want to do it we\u2019re not gonna do it I was shocked I mean snobbish but in front of the customer but if it was something I was paying for it wouldn\u2019t be an issue then I called Ford Motor Company at the (800) to let them know about the experiences I had because if it\u2019s a recall it\u2019s a requirement and deemed as something serious so how can I go about this I don\u2019t want to be driving and something goes wrong and I get injured he replied find a dealer who is willing to do it so I says that\u2019s why I called it says you call call Ford for help because these two refuse to fix it, he replied they can pick and choose if they want to do it or not so I said sir so you\u2019re saying even though it\u2019s a recall they still don\u2019t have to do it he said no so you just have to keep checking until you find somebody who will."
"Dear Ford\r\nI am writing this to you as a very unsatisfied customer.\r\nJust to give you some background, I was a huge Ford fan up until now.\r\nI come from a family who has driven Ford vehicles from a Ford Fairmont to a Ford Ranger, I Currently have a 2006 Model Ford Bantam with 298000 Km on and no issues.\r\nThis is the most unsatisfying I have ever been about Ford and once again mechanically the vehicle has no problem but the cosmetics problems out ways the huge Fan and Supporter I was of Ford Motors.\r\n\r\nIn 2021 I bought a 2017 model Ford Everest. A beautiful motor car and a pleasure to drive. It all started a month after purchasing the vehicle although at a second-hand car dealership but still a warranty and service history with a few services left. The radio system in the car started to shut down, the vehicle was taken to Park Ford in Vanderbijlpark in October 2021. I received a phone call from Park Ford Vanderbijlpark the same day the vehicle was booked in, stating that there was a cable missing between the radio and the main board on the vehicle. That was replaced by the second-hand dealership, When I went to fetch the vehicle from Park Ford in Vanderbijlpark I noticed a scratch on the left front door. It was taken up with management and agreed that the scratch and dent will be repaired, with no further communication from the Dealership. In December 2021 we took a trip and found that the GPS System that was in the vehicle was removed by Park Ford Vanderbijlpark, their only explanation was the after-market GPS System that was installed in the vehicle caused the Radio system to fail hence the reason it was removed from the vehicle without any notice to the client (me).\r\n\r\nIn July 2022 I noticed there was rust on the right-hand passenger door, I took the vehicle to Park Panel beater in Vanderbijlpark to have a look at the rust and was then informed that this was a manufacturing issue from Ford Side and that the vehicle needs to be taken to Ford for repairs, and that when I noticed that 90% of the chrome parts on the vehicle is also rusting with all the other doors. Once again we go back to Park Ford in Vanderbijlpark where they started the process of a warranty claim. Park Panel Beater sent their estimate and photos to Park Ford and the assessor for Ford SA decided that the work that needs to be done on the vehicle has to be done by a Panel Beater in Silverton and that Park Panel Beater in Vanderbijlpark cannot repair the Rust.\r\n\r\nOn the 1st of September 2022, the vehicle was booked in at Park Ford Vanderbijlpark, and I was given a loan car to drive in the interim while the repairs on my vehicle takes place. On the 7th of September 2022, I requested feedback from Park Ford as to the status of the vehicle including what the warranty on the repairs and the chrome parts are. I received a phone call on the 9th of September 2022 that the vehicle was ready for collection hence I haven\u2019t had any feedback on my requests to that date. I received an email from Park Ford on the 9th of September after the phone call to collect the vehicle stating that nothing was done on the rusted chrome parts of the vehicle and that they aren\u2019t sure about what warranty is available for the repairs?? I opened a case with Ford SA Customer services stating that I was not happy about the chrome parts not being repaired.\r\n\r\nOn the 13th of September 2022, I went to fetch the Everest from Park Ford. They wanted me to pay for the diesel used to get the vehicle in Silverton first of all not my problem, then I went to have a look at the vehicle, what a nightmare!!! The only door fixed was the right-hand passenger door, the other 3 doors haven\u2019t been touched nor have any of the Rusted Chrome parts been repaired. The vehicle is full of scratches, dents, and even chip marks on the doors and all around the vehicle. Completely unsatisfied, I phone Ford SA Customer services and explained to them that the vehicle is in a worse state than what it was before it was dropped off at Park Ford Vanderbijlpark.\r\n\r\nSo the blame game started, I submitted all my photos of the scratches, dents, and chip marks to Ford Customer service. I received a phone call from Ford Customer Services and spoke to a person called Chad. What a waste of time, after sending him all the photos his response was that I (the client) need to speak to the panel beater which Ford SA assigned, to make arrangements so that they can have a look at the vehicle, after explaining to Ford Customer services (Chad) that I am dealing directly with Ford and not the Panel beater they assigned to the repairs, he still insisted that I contact the Panel beater directly. According to Ford Customer services (Chad), the panel beater denies any scratches, dent, or chip marks and apparently has proof that the vehicle was brought to them in that state which means if this was the case the vehicle was damaged by Park Ford in Vanderbijlpark. I requested from Ford Customer Services (Chad) that the Panel Beater send the proof of the damages which they claim weren\u2019t done by them to me and it is now the 20th of September 2022 and I haven\u2019t received any evidence to support their story. I have also requested Park Ford Vanderbijlpark to send me their surveillance report from the day (1st September 2022) the vehicle was checked in at Park Ford, I receive other photos from them but not the photos from their surveillance report.\r\n\r\nOn Friday the 23rd of September 2022 I received the Panel Beaters invoice from Park Ford in Vanderbijlpark, and once again what a disappointment. The Panel beater does not offer any warranty due to the nature of the repairs\r\n\r\nIf this is the way Ford Motors lets you down, to drive around with a vehicle that has rusted chrome parts and scratches, dents, and chip marks. I have lost all trust in Ford Motors and their services, I would never recommend anyone to buy a Ford, especially with the bad and unsatisfactory after services.\r\n\r\nI hope that whoever receives this message can restore my faith in Ford Motors.\r\n\r\nRegards,\r\nAlex Cunningham\r\nalexanderjcun@gmail.com"
