Name: Ford
Address: Abbot House, St Albans
Rating: 1.53

“They sold me a truck with the auto start stop feature. It ruined the starter battery and looks like maybe the transmission too. Then they acted like it was normal. No, it's not normal to sell someone a product that breaks itself. I'll never touch another ford. Can't wait to get rid of my truck.”

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Posted 2 weeks ago

“I've owned multiple Ford vehicles since I've been 16 - in my early 40s now. I've never had as many issues as I've had with the one I own now. I bought it in 2020 and it had 53m iles on it. Thank God I got the 100K mile warranty and am still under that, because at about 54K miles, I had to have the transmission replaced, had to have multiple computer updates (at MY expense even though they were unrelated to how I drive), and am having the worst issue right now to date. I've also owned Pontiacs, a Chevy, and GMC vehicles, and I've never been as disgusted with a car company in my entire life as I am right now with Ford. And I will absolutely never buy another Ford in my life. My engine light came on in nearly January & I took my Ecospot to the shop to get repaired on Jan. 6th. I have yet to get it back because I've been told that Ford is the only manufacturer of the part that I need. And Ford has been delaying so much on their end that for over a month, there WAS no backorder date. Then, halfway through Feb., I'm told the part will be off of backorder Mar 6th. On Mar. 6th, I'm told Ford delayed it again, this time until the 20th. I called Ford's customer service line yesterday - spent FIFTY mins on the phone, initially being told they aren't sure why I'd be told it was on backorder because they had some in stock, then they called my Ford service provider, then it really was on backorder, and they would expedite and all other kinds of BS excuses & THEN right before hanging up, I am told they'll put me at the top of the line for Apr 6th when it's off of backorder. So I called and by the time that I hang up almost an hour later, the date was pushed back ANOTHER SEVENTEEN DAYS. I have never been as disappointed and disgusted in a vehicle company as I am with Ford. I have made over $1200 in payments (and apparently will have made another payument of over $400 by the time I get it back) on a vehicle i haven't seen since Jan 6th. Once I do trade it in if I ever see it again, I'll be looking to get absolutely ANYTHING but a Ford. And I've made sure all of my friends and family are aware of the BS excuses that I've been getting told since January. Because there's absolutely NO way they can tell me that there is NO way that they can find the ONE part I need even though it's been months. The staff was respectful and apologetic on the phone, but I can only imagine that was out of sheer embarrassment for not having a single justifiable reason for the utter incompetence and inept response to a customer respectfully asking for help. I never even raised my voice because I know it isn't them. but the company they work for is an embarrassment.”

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Posted 2 weeks ago

“I have tried Ford vehicles. I purchased 2 new vehicles and 1 used vehicle at a Ford dealership that was less than 1 year old at a Ford dealership. All 3 of them have required warranty work and numerous repairs after the warranties expired. I realize now that I made a terrible mistake when I purchased Ford vehicles. They are genuinely inferior. I am a FAA licensed aircraft mechanic and have been for 40 years. I never abused them or even accumulated many miles on them before they began to break down. Their is absolutely no excuse for Ford. They definitely deserve their nickname "Found On Road Dead." Take my advice and steer clear of Ford dealerships.”

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Posted 3 weeks ago

“I Have the the Ford App and I received a notification for "customer satisfaction program". I have a 2012, this notifacation came in 2025. So I followed the instructions, made the appointment and traveled 45 mins to my closest dealer. Feeling a little relieved because I've been having issues this program would have taken care of. When talking to the tech I was informed of the guidelines. I was quoted almost $200 to run diagnostic and than for the campaign I didn't qualify for. I was already out the time and paying high prices for fuel and ended up replacing the part Ford refused to. Im at a total loss in every way. I really feel I was judged and looked down on for wanting follow through from Ford not excuses why not honor the campaign.”

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Posted 3 months ago

“Shocking cars shocking after sales service. After 25 years of Fords I’m never purchasing one ever again”

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Posted 4 months ago

“I was unsure where to turn until I discovered FRSRINC.COM From day one, their team treated my case with genuine seriousness. They explained each step clearly, kept me updated throughout, and stayed attentive the whole way. Though it took some time, their support gave me real peace of mind. I’m sincerely thankful and would gladly recommend them without hesitation.”

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Posted 5 months ago

“On 08/14/25 I took my 2011 f150 to Stone Mountain ford dealer , oil change&Alignement,,, today 09/22/25 I notice that my oil filter is VERY OLD, I looks they never changed , and I am bringing my truck for at least 3 yrs( I got a pic of the filter) and I was paying for new filter every time , so who’s going to reimburse that money for the really bs ?”

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Posted 6 months ago

“My 18 year old son bought a car from fords Runcorn. It had a three month warranty and guess what just after the three months the timing belt went causing the engine to be a write off. Fords of Runcorn are refusing to take responsibility for this tin can they sold. My son paid almost £7000 for the car. Do not buy a car from this company they are charletons and they have an Arthur Daily approach to business. Shop their at your peril. I give them one star because it did not give the option to give no stars.”

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Posted 6 months ago

“I have been dealing with Ford Ireland regarding ongoing issues with my father’s two brand-new Transit Custom vans. Despite being loyal Ford customers for years and having purchased two brand-new vans, the experience has been nothing short of a nightmare. The first van, purchased in 2018, had an AdBlue pump failure within two weeks. Ford assured us a rental van would be provided, but my father was asked to provide bank details for a deposit to Enterprise, who then took weekly payments, which took months to resolve. Ford extended the warranty from 3 to 5 years as compensation. The second van, a 2020 model, has been even worse. At just 80,000 km, the wet belt snapped and required a full engine replacement. Ford only covered this after questioning the servicing quality, despite all work being done by a trusted mechanic. Just two months out of warranty in April 2025, the gearbox failed, costing nearly €6,000. Since then, persistent engine management issues linked to the DPF filter have caused continuous frustration, despite multiple repairs. We requested goodwill assistance for the latest repairs, only to be met with refusal because the van was 2,960 km over their 160,000 km cap—a limit that was never clearly communicated until after the van was brought in for repair. Communication has been poor and slow, causing unnecessary stress and financial strain on my 74-year-old father. Attempts to escalate this matter to management have been ignored or met with canned responses. Ford’s refusal to offer any goodwill for such a minor mileage difference is unacceptable. Additionally, from all I have heard, these Transit Custom vans are plagued with issues, some even worse than ours. It’s clear Ford is struggling with quality and customer care. I am a Ford customer myself, but I will be switching to Volkswagen in the future. In my opinion, Volkswagen is a far better brand. Ford has gone downhill significantly—everyone should stay away and stop buying their vehicles. Maybe then Ford would start putting more thought into their customers and improve their service.”

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Posted 7 months ago

“I have always bought Ford vehicles beginning with a Pinto. I have been a loyal customer since the 1970’s. I currently have a 2012 Focus and 2017 Escape. I have had Mustangs, Escort, Festiva, Crown Vic, and Marquis. I always thought that I would buy Ford vehicles all of my life. Not anymore. I have had many recalls on my Focus and Escape. It’s been so frustrating and I would not recommend anyone to buy Ford products. It pains me to say this but it’s true. I’m sad that it’s come to this. If Ford would step up and say, “ We’ve made mistakes but we will make it right” I would be more than happy. My Focus has 70,000 miles on it and it’s 13 years old. I can’t believe that it’s come to this but I don’t anyone going through what I have. I realize that recalls are a part of our world today but I also want it to not be so commonplace.”

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Posted 7 months ago

“I have been driving a 2019 Ecosport for 4 years and just received span out in heavy unexpected rain, hit a barrier on the highway while going 75 on the passenger side and was able to correct myself onto the shoulder facing my direction of travel again. The vehicle although small kept myself and the passenger safe and relatively unharmed with exception of a burn on my left side from the seat airbags. The cars exterior was left with minimal damage compared to how dramatic the manuver was.”

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Posted 8 months ago

“Horrible customer service and horrible products.”

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Posted 8 months ago

“BEST RECOVERY FIRM”

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Posted 8 months ago

“Extremely Disappointed – Faulty Engine, Dishonest Conduct, and Appalling Customer Service I am utterly disgusted with Ford Australia and the service I received from Ford Alexandria. My 2019 Ford EcoSport (1.0L EcoBoost engine) suffered a catastrophic engine failure due to oil pressure loss—an issue widely known and the subject of Ford’s global recall campaign (23S64). Despite this, Ford has refused to repair or acknowledge the failure, instead trying to shift blame to me by falsely claiming I missed services. The service booklet is blank—not because of me, but because they never recorded it properly. To make matters worse, they kept demanding more money for additional diagnostics even after confirming the engine failed due to low oil pressure—the exact issue listed in the recall. They are deliberately stalling, gaslighting customers, and doing everything they can to avoid taking responsibility. I’ve owned cars from other manufacturers for years and never experienced this level of dishonesty, poor service, and unethical behaviour. Ford has clearly lost its integrity and trustworthiness. If you’re considering buying a Ford—DON’T. You’ll be stuck with a faulty product and a company that will do anything to avoid standing behind its warranty and recalls. I will be taking this matter to the ACCC, NSW Fair Trading, and lodging a formal complaint.”

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Posted 8 months ago

“I usually prefer to figure things out on my own, but after weeks of hitting a wall with this platform issue and $111,000 been scammed, I realized I needed some support. A friend who had gone through something similar suggested RANGEPRO.ORG, from the start, they were professional, clear in their communication, and genuinely listened to my concerns. Throughout the process, I felt informed and respected. Everything was handled efficiently, and I’m relieved I decided to get help when I did.”

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Posted 9 months ago

“We have a ford explorer 2018 backup camera quit working 6 months after we had it paid off. Ford says there's no recall on it our vehicle has 64,000 miles on it. So I will most likely never purchase another ford again. Backup cameras fall underneath D.O.T safety protocols. Instead of getting another ford most likely leaning towards a different brand.”

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Posted 9 months ago

“We purchased a new Ford Escape from Holiday Ford in Whitesboro Texas. This is our third purchase from this dealer. We traded a Ford limited Flex, loved it an never any problems. Our new Ford is great and so is our experience.”

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Posted 9 months ago

“After my cash withdrawal request was declined, I suddenly found myself locked out of my trading account. Along with feeling extremely frustrated, I was genuinely concerned about the safety of my investment. Unfortunately, issues like this are not uncommon and can seriously shake an investor’s confidence in trading platforms. Thankfully, when I reached out for support, Mrs. Olivia and her team responded promptly and helped me recover my funds efficiently.”

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Posted 9 months ago

“After my cash withdrawal request was declined, I suddenly found myself locked out of my trading account. Along with feeling extremely frustrated, I was genuinely concerned about the safety of my investment. Unfortunately, issues like this are not uncommon and can seriously shake an investor’s confidence in trading platforms. Thankfully, when I reached out for support, Mrs. Olivia and her team responded promptly and helped me recover my funds efficiently.”

Helpful Report

Posted 9 months ago

“After my cash withdrawal request was declined, I suddenly found myself locked out of my trading account. Along with feeling extremely frustrated, I was genuinely concerned about the safety of my investment. Unfortunately, issues like this are not uncommon and can seriously shake an investor’s confidence in trading platforms. Thankfully, when I reached out for support, Mrs. Olivia and her team responded promptly and helped me recover my funds efficiently.”

Helpful Report

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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