Name: Ford
Address: Abbot House, St Albans
Rating: 1.54

“I have been dealing with Ford Ireland regarding ongoing issues with my father’s two brand-new Transit Custom vans. Despite being loyal Ford customers for years and having purchased two brand-new vans, the experience has been nothing short of a nightmare. The first van, purchased in 2018, had an AdBlue pump failure within two weeks. Ford assured us a rental van would be provided, but my father was asked to provide bank details for a deposit to Enterprise, who then took weekly payments, which took months to resolve. Ford extended the warranty from 3 to 5 years as compensation. The second van, a 2020 model, has been even worse. At just 80,000 km, the wet belt snapped and required a full engine replacement. Ford only covered this after questioning the servicing quality, despite all work being done by a trusted mechanic. Just two months out of warranty in April 2025, the gearbox failed, costing nearly €6,000. Since then, persistent engine management issues linked to the DPF filter have caused continuous frustration, despite multiple repairs. We requested goodwill assistance for the latest repairs, only to be met with refusal because the van was 2,960 km over their 160,000 km cap—a limit that was never clearly communicated until after the van was brought in for repair. Communication has been poor and slow, causing unnecessary stress and financial strain on my 74-year-old father. Attempts to escalate this matter to management have been ignored or met with canned responses. Ford’s refusal to offer any goodwill for such a minor mileage difference is unacceptable. Additionally, from all I have heard, these Transit Custom vans are plagued with issues, some even worse than ours. It’s clear Ford is struggling with quality and customer care. I am a Ford customer myself, but I will be switching to Volkswagen in the future. In my opinion, Volkswagen is a far better brand. Ford has gone downhill significantly—everyone should stay away and stop buying their vehicles. Maybe then Ford would start putting more thought into their customers and improve their service.”

Helpful Report

Posted 3 weeks ago

“I have always bought Ford vehicles beginning with a Pinto. I have been a loyal customer since the 1970’s. I currently have a 2012 Focus and 2017 Escape. I have had Mustangs, Escort, Festiva, Crown Vic, and Marquis. I always thought that I would buy Ford vehicles all of my life. Not anymore. I have had many recalls on my Focus and Escape. It’s been so frustrating and I would not recommend anyone to buy Ford products. It pains me to say this but it’s true. I’m sad that it’s come to this. If Ford would step up and say, “ We’ve made mistakes but we will make it right” I would be more than happy. My Focus has 70,000 miles on it and it’s 13 years old. I can’t believe that it’s come to this but I don’t anyone going through what I have. I realize that recalls are a part of our world today but I also want it to not be so commonplace.”

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Posted 3 weeks ago

“I have been driving a 2019 Ecosport for 4 years and just received span out in heavy unexpected rain, hit a barrier on the highway while going 75 on the passenger side and was able to correct myself onto the shoulder facing my direction of travel again. The vehicle although small kept myself and the passenger safe and relatively unharmed with exception of a burn on my left side from the seat airbags. The cars exterior was left with minimal damage compared to how dramatic the manuver was.”

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Posted 1 month ago

“Horrible customer service and horrible products.”

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Posted 1 month ago

“BEST RECOVERY FIRM”

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Posted 1 month ago

“Extremely Disappointed – Faulty Engine, Dishonest Conduct, and Appalling Customer Service I am utterly disgusted with Ford Australia and the service I received from Ford Alexandria. My 2019 Ford EcoSport (1.0L EcoBoost engine) suffered a catastrophic engine failure due to oil pressure loss—an issue widely known and the subject of Ford’s global recall campaign (23S64). Despite this, Ford has refused to repair or acknowledge the failure, instead trying to shift blame to me by falsely claiming I missed services. The service booklet is blank—not because of me, but because they never recorded it properly. To make matters worse, they kept demanding more money for additional diagnostics even after confirming the engine failed due to low oil pressure—the exact issue listed in the recall. They are deliberately stalling, gaslighting customers, and doing everything they can to avoid taking responsibility. I’ve owned cars from other manufacturers for years and never experienced this level of dishonesty, poor service, and unethical behaviour. Ford has clearly lost its integrity and trustworthiness. If you’re considering buying a Ford—DON’T. You’ll be stuck with a faulty product and a company that will do anything to avoid standing behind its warranty and recalls. I will be taking this matter to the ACCC, NSW Fair Trading, and lodging a formal complaint.”

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Posted 1 month ago

“I usually prefer to figure things out on my own, but after weeks of hitting a wall with this platform issue and $111,000 been scammed, I realized I needed some support. A friend who had gone through something similar suggested RANGEPRO.ORG, from the start, they were professional, clear in their communication, and genuinely listened to my concerns. Throughout the process, I felt informed and respected. Everything was handled efficiently, and I’m relieved I decided to get help when I did.”

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Posted 2 months ago

“We have a ford explorer 2018 backup camera quit working 6 months after we had it paid off. Ford says there's no recall on it our vehicle has 64,000 miles on it. So I will most likely never purchase another ford again. Backup cameras fall underneath D.O.T safety protocols. Instead of getting another ford most likely leaning towards a different brand.”

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Posted 2 months ago

“We purchased a new Ford Escape from Holiday Ford in Whitesboro Texas. This is our third purchase from this dealer. We traded a Ford limited Flex, loved it an never any problems. Our new Ford is great and so is our experience.”

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Posted 2 months ago

“After my cash withdrawal request was declined, I suddenly found myself locked out of my trading account. Along with feeling extremely frustrated, I was genuinely concerned about the safety of my investment. Unfortunately, issues like this are not uncommon and can seriously shake an investor’s confidence in trading platforms. Thankfully, when I reached out for support, Mrs. Olivia and her team responded promptly and helped me recover my funds efficiently.”

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Posted 2 months ago

“After my cash withdrawal request was declined, I suddenly found myself locked out of my trading account. Along with feeling extremely frustrated, I was genuinely concerned about the safety of my investment. Unfortunately, issues like this are not uncommon and can seriously shake an investor’s confidence in trading platforms. Thankfully, when I reached out for support, Mrs. Olivia and her team responded promptly and helped me recover my funds efficiently.”

Helpful Report

Posted 2 months ago

“After my cash withdrawal request was declined, I suddenly found myself locked out of my trading account. Along with feeling extremely frustrated, I was genuinely concerned about the safety of my investment. Unfortunately, issues like this are not uncommon and can seriously shake an investor’s confidence in trading platforms. Thankfully, when I reached out for support, Mrs. Olivia and her team responded promptly and helped me recover my funds efficiently.”

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Posted 2 months ago

“Upon reflection of my experience, I gained a significant insight into the importance of conducting thorough research on a company prior to engaging their services. I was appreciative ---of the way FRAUDSHIELDRECOVERY.COM not only acknowledged my complaint promptly but also took swift action to assist me in retrieving my funds. Their timely response not only alleviated my concerns but also underscored their commitment to ensuring customer satisfaction.”

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Posted 2 months ago

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

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Posted 2 months ago

“My 2018 titanium escape has issues with the paint pealing and now the transmission is gone at 110,000”

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Posted 3 months ago

“THE DEALERS ARE TRAINED TO RIP OFF THE NAIVE CONSUMERS.”

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Posted 3 months ago

“The service and repair jobs by Malayalam ford Panangad kochi was very satisfactory and good. I received my Ecosport KL-39L-5500 in very satisfactory condition and the staff and manager was very helpful and courteous. I was explained everything in detail and I am hereby withdrawing my concerns and wish to state that I am totally satisfied with Ford dealer Malayalam Ford Panangad kochi.”

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Posted 4 months ago

“Our Ford Maverick hybrid truck broke down at 11,000 miles and we have been waiting for a repair for almost 9 weeks. Romeo Ford does not provide loaner cars. Corporate office tells us to talk to local dealer and local dealer tells us to talk to corporate office.”

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Posted 4 months ago

“Horrible experience with ford edge 2017 model . Engine liner failure within 3 year of purchasing and there was no engine warranty even after replacement. Spare part replacement was extremely delayed and high cost . It’s better to buy Chinese or Indian cars which are more user friendly and more reliable.”

Helpful Report

Posted 5 months ago

“We just had to replace the engine block in our 2018 Ford Escape. It had 84,000 miles but that is not enough to warrant a new engine. We paid $7000 of the total $11,000; Ford paid $4000 but refused to do anything else. There was a design flaw that allowed coolant to leak in the EB engine, and Ford knew about this problem. They offered a replacement but that expired in 2022. After 50 years of owning Fords of various models, we will NEVER buy another Ford. They no longer produce quality vehicles and they do not stand behind their product. An online search showed many owners of 2018 Fords had the same problem, and there have been class action suits related to the issue. A much smaller complaint: the paint around the windshield is flaking off, also experienced by other owners of models with blue paint.”

Helpful Report

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Ford Reviews