Name: Ford
Address: Abbot House, St Albans
Rating: 1.54

“Over the past 20 years I’ve purchased almost every Ford vehicle Ford make. Needless to say we are Ford loyalists. We are even more loyalist to Car Salesman Steve Meeker of Jordan Ford San Antonio Texas. This is evident of the 3 Fords we’ve purchased from Steve this year alone. Steve is more than a salesman. In addition to being extremely knowledgeable on all facets of Ford vehicles, he’s warm, kind hearted and very engaging. He knows the first name of my family members and ask about them as if we are family. Steve takes into account your financial situation, your wants and needs in a vehicle and has an unchanging ability to give you choices, options paving the way to give you what you want at a great price. He always works with your budget to get the best bang for your buck. We truly treasure the relationship we’ve built with Steve and look forward to another 20 years purchasing Fords. Steve Meeker is the best of the best hands down.”

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Posted 10 months ago

“Cameron Locklar at Cloninger Ford in Hickory NC is awesome. He was happy to help us with our daughters 2024 Ford Focus. Awesome service”

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Posted 10 months ago

“Absolutely do not buy FORD a piece of junk ... I have a 2021 Mustang Mach-E ... Rust on the doors, peeling paint on the roof, driver's seat leather that is already cracking, a real piece of junk ... Plus with these problems FORD highly does not care about a service that completely scrap...”

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Posted 10 months ago

“Dear Ford, I am a C-Suite executive with a successful career in leading companies in strategy, growth, and business transformation through the Toyota Management System. I have owned a Toyota Tundra and my wife has a BMW. Yet, in the last 18 months, I have driven a high end platform truck as my company vehicle from both Chevy/GMC 2500 Diesel for 9 months, then 9 months in a Ram 2500 Diesel. Last week I received my new company truck, a 2024 Ford F250 Platinum. I have been overwhelmed at the quality in engineering, design and functionality, and performance of your F250 Platinum vs. Chevrolet vs. Ram. I want to send a very heartfelt note in this ever changing time we are in. The Ford Team has transformed my perspective and evoked extreme emotions of pride into being a Ford loyalist for the rest of my life. Thank you for building an amazing quality product. A new Ford Loyalist!!!!!!! Kind Regards - Kevin French”

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Posted 10 months ago

“Sync 3 Audio used to default to what I listened to last. After a software update it defaults to a radio station that's nothing but static and EVERY TIME I start the truck I have to reprogram. And EVERY time it reminds me why Ford can't get things right. I've spent hours researching this and spent over an hour waiting for a chat session (40+ minutes as "next in line". Clearly, Ford doesn't value me as a customer. This comes on the heels of a horrendous experience trying to get them to fix the black screen of death which they initially refused to provide the update THEY notified me about. Why can't they get updates correct without creating a burden on their customers????”

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Posted 10 months ago

“They delivered a 2024 Ford Ranger with a known software issue. The Tech Bulletin was issued in Feb 2024. They delivered my vehicle in April 2024. Issue began in September, 2024. Screen turns off, no cruise, no climate control, no steering wheel controls, no back up camera. They claim it is a software issue that has no expected fix until June, 2025. Customer service is absolutley horrible. No call backs, no emails returned, no action or updates. I have bought over a dozen Ford vehicles, I will never buy another one. Terrible company.”

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Posted 10 months ago

“I have never been more disappointed in a vehicle than I am now with Ford their customer service is absolute garbage …we have an issue with our (over priced f150 that they said holds the highest value which is BS) and we’ve taken it to the dealership 3 times and they keep saying “oh that’s just normal for that truck” like wtf the noise it makes is not normal and trying to contact a higher up person is impossible all you get are robots reason script with screaming children in the background…we’ve been buying fords for over 20 years and now I will never buy another one nor will I recommend them to anyone….”

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Posted 11 months ago

“**Extremely disappointed and frustrated with Ford.** I purchased a Ford Expedition along with an extended warranty. The first time I needed to use it, due to a coolant leak, I was informed by the dealership that two hoses need to be replaced. To my shock, I was told the cost would be $1,060 and that the extended warranty does not cover it. This is completely unacceptable, as I bought the most expensive extended warranty under the promise that it would provide bumper-to-bumper coverage!”

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Posted 11 months ago

“i have a ford fushion 2017 and ive had it for 3 yrs and had to replace my shift system 3 times because ford has a plastic piece next to the engine and it gets hot and causes it to melt so o cant put my car in drive it reverse!!! it’s ridiculous ford needs to reimburse me”

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Posted 11 months ago

“Ford actually expects customers to download an update on a flash drive and install it to fix their problems.”

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Posted 11 months ago

“the absolute worst service. dothan, marianna and panama city. own two. never again. 👎👎👎👎👎”

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Posted 11 months ago

“I use to tell everyone I would only buy a FordPass truck. Now I tell everyone I would never buy another ford. We have a 2019 ford f159 truck and had to put a new transmission in it $7000.00. Now a week later we have to replace the computer that runs the radio, $1700.00. A total of $8,700.00 and still make a payment. My 2006 Toyota Sequoia is still running , never have I had to spend that kind of money on it. I will be buying another Toyota.”

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Posted 11 months ago

“Can't find a pickup truck and Ford I have to order one I don't know why they don't keep one of everything on stocking a lot but I'm very disappointed in Ford they're not worth a damn anymore that takes 4 months to get it I just don't understand they want top dollar for their trucks I wonder if Ford F-150 regular cab short bed with four wheel drive and keyless entry but that cost the normal leg it just ridiculous how much you want for a damn truck”

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Posted 11 months ago

“Besides taking literally longer to make my truck than it takes to make a human being (9.5 months). The Ford motor company also refused to stand by their original price for my truck. At the time of closing on the purchase I was informed that Ford had raised the price of my truck in the intervening 9.5 months by 500$ and I had to pay that extra money! I would be reimbursed for the difference in about 6 weeks. So I was forced to make a 500$ interest free loan TO Ford Motor! When those six weeks passed I was informed that it would take ANOTHER six weeks for Ford Motor to send me the check. So now I am giving "The Ford Motor Company" a 3 month interest free loan! I love my truck, but Ford Motor is a sack of stinking trash, no wonder their customer loyalty is so low.”

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Posted 1 year ago

“While traveling with 2021-Ford 250 factory equipped to tow a motor home, the fuel pump faulted, Ford is very aware of this defect but knowingly sold us the truck. We were stranded in Canada in a camp ground because and it took Ford 21 days to repair under warranty. They would not cover the rental or car or provide us with a truck equipped to transport our motorhome. Upon the completion of the warranty work, we went to pick up and the radiator's fluid emptied out on the ground. Another 3 days stranded. NOW THE PROBLEM IS THAT FORD WILL NOT REIMBURSE US FOR THE EXPENSES INCURRED WHILE THEY SLOWLY AND INCOMPETENTLY TRIED TO FIX THE NEW TRUCK. We have been Ford owners for years and this experience has made us think long and hard on the declining product and the low grade customer service we have received. This is an unfortunate situation that has gone from bad to despicable from and does not live up to their company mission statement “ Ford is a family company and we stand together even when times are tough. For 118 years our values have driven us to do the right thing and be there for one another.” This has proven to be false advertising.”

Helpful Report

Posted 1 year ago

“I have a 2016 F-350 Larita with only 52000 miles, and I am now on the 3rd turbo. This issue began in 2020 when the truck had less than 30k miles. This truck was purchased to primarily haul my Living Quarter Horse trailer for weekends and for the first 3 ½ years preformed good. However, at about 30k miles the truck would randomly go into a “Limp/power reduction mode” when accelerating between 2nd and 3rd gears, which would leave me and my family in dangerous situations at times. After about a year, and 5 trips to the Ford dealership they finally got Ford to agree to put a new turbo on the truck in September of 2021 and luckily it was still under warranty. Now fast forward 2 1/2 years and 20k miles later and once again the truck went into “Limp/power reduction mode” while out of town. The local mechanic told me that it would need a new Turbo, to which I replied, it just had a new turbo installed less than 20k miles ago. The mechanic reset the computer and did a few small things and sent us home without issue. However, over the next 6 months, the truck would again randomly go into “Limp/power reduction mode”. Since the truck was now out of warranty and still only had 20k miles on the new turbo, no one (including myself) wanted to believe it could be another turbo. However, I finally was able to get the truck to code while close to my dealership and they did confirm it needed yet another turbo. This was over $3,000.00 dollar repair even after my dealership discounted the installation labor 30%. I asked what could possibly cause a truck with 50,000 miles to already be on the 3rd turbo?? I was told “You need to drive it more”…… I asked how that could possibly be a reason, and I was told that since I only use it to tow that I needed more regular road hours. I found this hard to believe but had little choice but to pay and leave. I have contacted 3 different people at Ford and have been told that since the part is over 2 years old the milage on the part makes no difference. Ford informed me to contact the National Highway Traffic Safety Administration and file a complaint. If the NHTSA finds reasonable support to this issue, then and only then will Ford look into helping with my issue. In short, I believe that I have now owned my LAST Ford truck.”

Helpful Report

Posted 1 year ago

“I have a 2016 F-350 Larita with only 52000 miles, and I am now on the 3rd turbo. This issue began in 2020 when the truck had less than 30k miles. This truck was purchased to primarily haul my Living Quarter Horse trailer for weekends and for the first 3 ½ years preformed good. However, at about 30k miles the truck would randomly go into a “Limp/power reduction mode” when accelerating between 2nd and 3rd gears, which would leave me and my family in dangerous situations at times. After about a year, and 5 trips to the Ford dealership they finally got Ford to agree to put a new turbo on the truck in September of 2021 and luckily it was still under warranty. Now fast forward 2 1/2 years and 20k miles later and once again the truck went into “Limp/power reduction mode” while out of town. The local mechanic told me that it would need a new Turbo, to which I replied, it just had a new turbo installed less than 20k miles ago. The mechanic reset the computer and did a few small things and sent us home without issue. However, over the next 6 months, the truck would again randomly go into “Limp/power reduction mode”. Since the truck was now out of warranty and still only had 20k miles on the new turbo, no one (including myself) wanted to believe it could be another turbo. However, I finally was able to get the truck to code while close to my dealership and they did confirm it needed yet another turbo. This was over $3,000.00 dollar repair even after my dealership discounted the installation labor 30%. I asked what could possibly cause a truck with 50,000 miles to already be on the 3rd turbo?? I was told “You need to drive it more”…… I asked how that could possibly be a reason, and I was told that since I only use it to tow that I needed more regular road hours. I found this hard to believe but had little choice but to pay and leave. I have contacted 3 different people at Ford and have been told that since the part is over 2 years old the milage on the part makes no difference. Ford informed me to contact the National Highway Traffic Safety Administration and file a complaint. If the NHTSA finds reasonable support to tje issue, then and only then will Ford look into helping with my issue. In short, I believe that I have now owned my LAST Ford truck.”

Helpful Report

Posted 1 year ago

“While traveling with 2021-Ford 250 factory equipped to tow a motor home, the fuel pump faulted, Ford is very aware of this defect but knowingly sold us the truck. We were stranded in Canada in a camp ground because and it took Ford 21 days to repair under warranty. They would not cover the rental or car or provide us with a truck equipped to transport our motorhome. Upon the completion of the warranty work, we went to pick up and the radiator's fluid emptied out on the ground. Another 3 days stranded. NOW THE PROBLEM IS THAT FORD WILL NOT REIMBURSE US FOR THE EXPENSES INCURRED WHILE THEY SLOWLY AND INCOMPETENTLY TRIED TO FIX THE NEW TRUCK. We have been Ford owners for years and this experience has made us think long and hard on the declining product and the low grade customer service we have received. This is an unfortunate situation that has gone from bad to despicable from and does not live up to their company mission statement “ Ford is a family company and we stand together even when times are tough. For 118 years our values have driven us to do the right thing and be there for one another.” This has proven to be false advertising.”

Helpful Report

Posted 1 year ago

“This is the worst company ever to get a car from I went through so much was over charged from the price advertised and what we agreed on so when I mentioned it when calling back the guy literally had a not bad but horrible attitude talked to me like I was nobody si they definitely don’t value customers but on top of all that, the seller stole from me off the vehicle I was purchasing they told me they would reach out to him to find out what he did with it, I waited a few days then I called back just to be given the run around but I found out that he was eventually fired because it happened to several people including myself and although they are responsible for their employees and they were aware of these complaints the problem was not rectified because they weren’t concerned, I went through so much to get them to fix a part that I was told would be covered under the additional warranty I purchased which in pitching his sales he said it covers bumper to bumper damage and coverage for an additional two thousand and something dollars and after having the vehicle a couple months the inside panel from both the driver and passenger door started disconnecting they said it didn’t cover it but at the same time I only had the vehicle a couple of months. I reached out to one of the owners of the dealership by email and asked him to please contact me as I had recently purchased a vehicle from the dealership where he’s part owner and I would like to talk with him and he never responded i know it was his correct information because he was in there the same day passing out cards saying if we have a problem to contact him directly I guess it’s all apart of the scheme but then to top off all that there’s a recall on a part on the vehicle now my truck was at the Ford place in Tallahassee Florida at the time because the tail lights had went out, I got an oil change and alignment they didn’t bother with the recall I live in Georgia so I took it to the Ford dealer their to address the recall and the one guy looking at the computer asked the other guy what to do and while I’m standing there he says well you print it out and stable something but anyway he says but if our guy doesn’t want to do it we’re not gonna do it I was shocked I mean snobbish but in front of the customer but if it was something I was paying for it wouldn’t be an issue then I called Ford Motor Company at the (800) to let them know about the experiences I had because if it’s a recall it’s a requirement and deemed as something serious so how can I go about this I don’t want to be driving and something goes wrong and I get injured he replied find a dealer who is willing to do it so I says that’s why I called it says you call call Ford for help because these two refuse to fix it, he replied they can pick and choose if they want to do it or not so I said sir so you’re saying even though it’s a recall they still don’t have to do it he said no so you just have to keep checking until you find somebody who will.”

Helpful Report

Posted 1 year ago

“I think this maybe the worst experience I have ever had with a company. The dealership Bailey Ford (GM Andrew Bailey) was rude, the two representatives from ford pass were rude. I was told because I did not buy my truck from their dealership then I was not a priority even though I bought a Ford. When the first representative I spoke with at Ford Pass didn’t want to help no more she hung up, when I called back the next one said she doesn’t want to talk so I will do it from here asking me to explain all over again. The whole reason for calling them is the problem is all the screens went black in the truck not allowing me to operate the vehicle safely. I would stay away from Bailey Ford of Plattsburgh NY and Ford Pass customer solutions department.”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Ford Reviews