Ford Reviews

Name: Ford
Address: Abbot House, St Albans
Rating: 1.53

1.5 Rating 283 Reviews

12 %

of reviewers recommend Ford

Company Reviews

Questions

Metrics

1.5

Based on 283 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Phone:

020 3564 4444

Email:

flinform@ford.com

Location:

Abbot House
St Albans
AL1 2RW

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought a new Ford van in 2020 battery kept going flat ,Ford would not replace it ,so we fitted a new one ,problem solved ,so that tells me Ford warranty no good ,ran fords for 30 years not anymore,John .”

Helpful Report

Posted 1 year ago

“Bought 2014 Escape 2 years ago, and a few hundred miles outside of the warranty coverage, which the dealership did not make clear that I had, my transmission broke, costing me over 5k. It would have cost over 7k for them to fix it, so I took it to Aamco instead. Now, a week later, it's jerking and stalling again, but this time it's saying, "service engine immediately". God knows how many thousands this will cost to fix, for a car worth maybe 5k, and which I owe 15k on because the last Ford I had suddenly failed and I couldn't afford the 5k to fix that one so I rolled the car payments from it to the current one. Ford has been the worst car experience of my life, and I will never buy a Ford again in my life, ever”

Helpful Report

Posted 1 year ago

“I took my car to st.peters road ford dealership to get them to see if it's the computer or the tranmission that was wrong with. When I gave it to them it ran and drove forward a bit. They didnt check if it needed the computer just put it in and it didnt work they took it back out. Charged me for the labour and when I got it back it didnt start anymore and my part and receipt for the part is missing so I cant even take the part back. I am so disgusted. I am hoping monday they have my part and receipt and they get it to start on their own expenses as they made it worse then I gave it to them.”

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Posted 1 year ago

“All I wanted to know was where a certain configuration of a vehicle was. The site couldn't do that. It forced me to a local dealer that didn't have what I want.”

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Posted 1 year ago

“Never again will I buy a ford. I have a ford 2016 Explorer. A water pump and timing belt cost $5022.00 at Thousand Oaks Ford after only 100k miles. The value of my car is $11,000 in excellent condition. You do the math! Ludicrous! There is a class action lawsuit against them, and they turned a blind eye because they put the pump in such a stupid place, even their mechanics have to spend 10 hours to get to it and they don't have the manpower to support their screwup. Nobody is dying from it so they can ignore it and stick it to their customers. Well, never again! Horrible company!”

Helpful Report

Posted 1 year ago

“Ford customer care are clueless, useless, rude and incompetent. I was promised compensation for loss of income after my Ranger took almost 2 months to fix under warranty. I was always ahead of them with knowing were my vehicle was at and I would be telling ford what’s happening. I supplied more than enough information to prove loss of income then they denied me anyway after a lengthy delay. Further more I have made several attempts to follow this up, every time this takes weeks/months with super slow replies from them which always ends with a false email address and disconnected call back number given to me. Used to love Ford, but I went and bought another vehicle this time.”

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Posted 1 year ago

“Ford Won't buy back a 13 Ford Explorer that has 3 recalls, DMV won't register the car due to outstanding high risk recalls, I can't sell the car either, I'm stuck. Since there's no tags its parked and I can't even use it. I'm going to retain an attorney to sue Ford, DO NOT BUY FORD CARS. They don't stand behind their products. customer service is horrible.”

Helpful Report

Posted 1 year ago

“I have a PowerBoost. New app is horrible. I now do not have gauges for the generator. No fuel gauge or zone lighting. If it’s on the FMC Dealer Oasis, there shouldn’t be a problem to keep it on the app.”

Helpful Report

Posted 1 year ago

“If I could leave a negative star review, I would. My Name is Kelis Woods, I have a recall on my Ford EcoSport. The recall number is "23S64". And if you're experiencing and engine problem like I was, you're sure to go through the same runaround process I have been through. The Low Engine Pressure alert will pop on up your dashboard and you will be instructed to get your car to a Ford Dealership. For me, My selection was the Russell & Smith Ford on 3440, South West Loop, Houston Texas. When I called in advance, I was told that I would be provided a rental if my car was a part of the recall. And the same thing was told to me by Brandon Bailey when I met him on May 16th, 2024. After a several days, I got my car diagnosed, and Brandon Bailey told me that his Service Director Kameron McNulty denied me a rental car. I inquired about this and found out that they don't know what the actual fix is for the recall because it's an advanced notice. The problem still exist within my oil compartment in my engine but because they don't know the fix, they can not help me. He even suggested that I pay $10,000 to replace my engine and get reimbursed sometime after they fix the recall, which could last until the end of this year or into the next. So an undetermined amount of time. I got Kameron to finally call me back and talked with him, he said that their is nothing he can do for me. He doesn't have enough rental cars to go around because he has too many Ford Ecosports in recall. And told me "If you want to rent your own car, that's fine". And he did not mention anything about a reimbursement Note: these interactions happened a week after dropping off my car and multiple attempts of contacting the dealership over 4 days After calling Ford Recall Center and Ford Customer Representation (two different departments), They reached out to tell him about the internal department that can approve a rental car. Kameron and he stated that he had a meeting on the same day we talked (May 23rd, 2024) to discuss the issue. Why didn't he mention this to me? I have no idea. I then received a call back from Brandon Bailey, and he said that I was approved to get a rental car for up to $40 per day. And I thought that this was amazing. Until, he mentioned that I would need to pay out of pocket and send in invoices per month to get an extension and reimbursement. If this was a week or two of repair, then should I could front the cost, but were talking about an undetermined amount of time to rent a car. It can be anywhere from $600-$1200 per month for this and they don't even know when the fix will be available. Brandon mentioned the end of the year. So $7200 I would need to spend in order to have transportation. They refused to help me any further, so I have been calling Ford, emailing the CEO, and sending written letters to HQ. Because this is not the best Ford can do. I have to continue paying a car note and insurance for a car I can't drive and now I'm expected to pay for a rental and give a refund whenever they figure out what's wrong. And now, I do not have a car. Their needs to be a better solution then customers paying for Ford's mistakes. I do not have a car and can't get to work without Ubering..... And they do not care about your wellbeing here. The Sales department at Ford care more about you because they are taking your money, but when they need to spend money, their is nothing they can do for you. Terrible.”

Helpful Report

Posted 1 year ago

“Bought new 2020 ford explorer. Worst ford I have ever owned. Do not buy.”

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Posted 1 year ago

“Horrible costumer service. Please do yourself a favor DO NOT BUY FORD. Cars are the worse. My car is been at the shop For 3 weeks already.”

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Posted 1 year ago

“Even a single star is a better rating for #Fordmotorcompany They have the worst dealership throughout the globe. My vehicle is with their Sri Lankan dealer, Future Automobiles (pvt) Ltd for more than 45 days. They are taking over 1 and half months to grant me a concession for spare parts. The staff is also horrible as they don't know how to treat their clients. I complained to the top management 15 days back and didn't get a single reply as of today. Finally, placed a complain today to the Chairman of the dealer and yet to get a reply. Unbelievable act of an authorised dealer of a world class motor company. Ford will never be able to perform as they did earlier with such a bunch of counterproductive dealers worldwide”

Helpful Report

Posted 1 year ago

“The main Ford company are shocking had some very young girl who did a tick box exercise was not at all helpful to concern with ticking her boxes. She never read her emails either as she would have been better informed. The dealership was very good and helpful no issues with them. My focus 68 plate feb 19 had done 35,000 miles from brand new and needs a new gear box apparently this is a common fault with them and only the dealership offered to help financially nothing from Ford awful service will not trust Ford again it’s a shame as have always had them”

Helpful Report

Posted 1 year ago

“this started in August 2023 the worst experience ever!!! my wife had just retired and our 2003 ford f150 had been down for a few weeks so we decided to look for a replacement we went to ford in Columbia city IN we found a 2014 platinum F150 it had runner boards that went up and down witch was nice because I'm handy capped and have issues with my legs and feet so ford convinces us that this is a great deal showing us a Carfax that had a lot of Maintenace that had been kept up on. they talked to us about warranties and told us that any paint damage would be covered, and the mechanical warranty would cover from behind the front bumper to just in front of the rear bumper for up to a million miles and the repairs would only cost us $100. with each repair. well before the warranty started the front end had upper control arms that need replaced and ford just said to bad fix it yourself for $1500. later they cut that down to $900. so, we paid to have that fixed and at the same time we noticed that a key fob wasn't working so we had to pay$300. for that a few weeks later, we had to replace the battery $150, we had noticed that our passenger's door was showing a rust spot we wanted to wait and talk to ford and find out about the warranty for coverage but a few weeks later our running boards where not working correctly. so, we took it to ford, and they took a week to get back to us but said that they were not covered in the warranty, and it would cost us $1700 aside just for the motors and was told to go get an estimate on the passenger's front door doing that it was estimated at $3000 to fix and no the warranty was not paying for that because of rust even though it was a bad boundo job from previous owner.so at this time the truck isn't running that great so I take it to have a tune up that cost $1200 but they discovered that the turbo was leaking anti-freeze so once again I took it to ford and they said it was leaking oil and that the turbo and the left manifold needed to be replaced and of cores the warranty was not paying saying that seals and gaskets are not covered and it would cost us $3200. so now at 8 months into this our $25,000. truck is going to cost us another $10,000 on our SSI and Disability checks this is pretty sad we just wanted something we could do a little traveling in but now we can't even hardly git in it, nor can we afford to drive it to the supermarket.”

Helpful Report

Posted 1 year ago

“I've had Fords my whole life and am very dissappointed that you are pushing EV vehicles so hard. Seems like you're selling out. People in general have NO interest in these vehicles. STOP PUSHING THIS AGENDA.!”

Helpful Report

Posted 1 year ago

“Ford and all their dealers are quite possibly the worst dealership and organisation I've ever had to deal with. I would actually consider them to be borderline criminally negligent in their actions. I only rate them as one star because a lower option is not available. I have so many experiences of poor service, failings in their duties, actual voice recordings and emails of of their dealers and Ford Australia staff lying it's not funny, both regarding sales, servicing and warranty issues. After 4 major instances that have seen legal action required and some still ongoing I will never buy a Ford again despite having owned several at the same time. Ford purely survive on new nieve customers and I doubt there's many returning.”

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Posted 1 year ago

“Considering buying a new Ford, then I heard what is happening to a friend's car. They have a 2018 Ford Edge as the company knows there are many problems with the engine. Since August her car has been with the dealership over her blown engine with low mileage. The company and dealership have given her the run around. After talking to numerous representatives, that have been fired, retired or was told that can't speak to them. Shame on you Ford! I will do everything I can to keep someone from going thru what they have for nine months without a car. So please think before buying a car from them or get a good lawyer for there dishonesty, fraudulent practices, and lack of integrity!”

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Posted 1 year ago

“2017 F150 XLT Sport Truck - 3 oil pans in 62k miles. All engineering design issues with a plastic pan. 1st one covered under warrant, 2nd one was at my expense ($1600). Last Ford truck I buy...”

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Posted 1 year ago

“Ford takes advantage of hard working people's money every ford vehicle that my husband and I have had with ford has been terrible bad transmissions, brakes etc... I wish that ford's integrity would show when it comes to making high end vehicles that are expensive to repair its like throwing away money the customers don't have... just pushed ford 2017 truck F150 have not had vehicle for 100 days transmissions already has went out terrible and dealership trying to charge us 8500.00 to fix also we purchased an extended warranty..but no one wants to help us.”

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Posted 1 year ago

“Horrible Horrible and I mean Horrible Service. I cannot stress enough how bad their service is. We were stuck in the rain for 2 hours because the key fob decided to reset itself and unsync from the vehicle. When this happened it locked the doors on us. Called ford to get the code and they stiffed us - thank God for AAA. They came and opened the door in seconds - ford you don’t deserve to be in this country. Gtfo !!!”

Helpful Report

Posted 1 year ago

Ford is rated 1.5 based on 283 reviews