Ford Reviews

Name: Ford
Address: Abbot House, St Albans
Rating: 1.54

1.5 Rating 286 Reviews

12 %

of reviewers recommend Ford

Company Reviews

Questions

Metrics

1.5

Based on 286 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Phone:

020 3564 4444

Email:

flinform@ford.com

Location:

Abbot House
St Albans
AL1 2RW

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could rate 0 I would. I have had nothing but issues with my 2014 Ford Focus since I purchased it. I purchased my 2014 Ford Focus back in 2019. In 2020 I received a letter in the mail about a recall on the Transmission Control Module (TCM). I immediately contacted ford about this and got my car in to be diagnosed. They diagnosed it and told me that it was in fact the TCM but unfortunately due to COVID they have a major shortage and it is on back order. SO instead of fixing it, they "reset it" and sent me on my way. My car continued to have issues; shuttering when I would drive. So I took it back to them where they tried to tell me that it was not the issue; that there was nothing wrong with my car. I continuously called for 3 years trying to get this fixed while being told they did not have the part and they would call when they did. No call ever came...shocker. Fast forward to July of 2024. Surprise, Surprise my car stopped accelerating while I was driving. I assessed it with a code reader to diagnose that it was in fact the TCM. I contacted Ford and they told me to have it towed and they would diagnose it. I did just that while using the TOW service through ford in order to get a reimbursement. I had my car towed to Ford and they diagnosed (it was the TCM) and repaired it in about 2 days and returned to me at no cost and covered due to the recall. (This is the only good thing that happened). Meanwhile I filed a claim for reimbursement for the TOW. IT was denied. They claim my recall and warranty is expired. I explained to them that It is only expired because the dealership kept turning me away and telling me they did not have the part. They let me drive this car in an extremely unsafe condition for 3 years knowing it would very likely go out. I considered filing a law suit and decided it wasn't worth my time and mental health over a $150 TOW but I will never buy another Ford and I would recommend to anyone to not purchase one either. I realized that pretty much all car company's have a recall from time to time but Ford has provided the worst customer service I have EVER experienced. Not to mention when I did look into this I talked to 5 different departments. That is incredibly uncalled for. My specific experience was with Oxmoor Ford in Louisville KY but my dissatisfaction is mostly wit Ford Motor Company as a whole.”

Helpful Report

Posted 1 year ago

“Know that when you buy a Ford there will be a recall and your Ford dealership is really not ford but independently owned and will not cover your rental car when they want to keep it for a week on there recall and if you are having problems with your new car or truck you will pay for them to look at it and it will take a week for them to get to it!! Also a regular oil change and tire rotation $185 is a rip off..... I have electrical issues in my wife's 2021 F150 they won't take responsibility for it and want us to pay also your sencors on your vehicle are courtesy and when your electrical goes out bummer is what I was told!! We own 2 F150 and will not be buying a Ford anymore”

Helpful Report

Posted 1 year ago

“My 2020 Ford Explorer started leaking transmission fluid out of the transmission cooler turns out it’s not covered under powertrain warranty because their computers don’t specify that it’s a transmission cooler just “a cooler” so there’s nothing they can do about it. Even tho the dealership has to add transmission fluid and wrote in there notes it is the tany-cooler leaking. Also fun fact there was a huge recall for the trans coolers leaking but because mine was not made at a specific plant they cant do anything about it. Also when u ask ford service any question they dont want to answer they just say sorry we are not trained to answer that and before i could ask for a supervisor she let me know that anyone above her would have the same answer for me because they all have the same system. This was my first new ford i bought and my last! 👌 if i have to work on them myself i will go back to buying my junkers.”

Helpful Report

Posted 1 year ago

“This is a very long story we started back on 12/1/24 when the car was towed into Ford dealership at Newstead for a transmission fix (on the warranty and a well known problem with this type of Fiesta) the car was in repair for approximately 3 weeks after I chased up the car due to no courtesy car being offered we finally got the car back After the second time of driving the car was doing exactly the same issue another tow needed this time costing $250 The car went back to the repair garage at ford Newstead this time I asked for a courtesy car and was granted one I made it my business to call every two weeks to chase up the progress of the car On the 19/6 out of the blue I received a text saying “your car is ready to collect please collect asap -I went in to collect the car only to be told “that text shouldn’t of been sent out we haven’t even looked at the car yet? On 6/6/24 some five months later with no call backs and being told over and over again “the service manager will call you back” I didn’t get a call back I contacted Ford head office complaints department a few days later someone emailed me to say “she couldn’t call me as she had no voice” but she would “look into It” after six emails telling me “we’re trying to sort this out for you” last one received 24/6 I was still no further forward? On 16/7 I received a call to say it’s not the transmission it’s a spark plug problem and it would cost between $2500 and $3500 to fix When I explained the history he said (Don the 2ic) said to be honest we’re cleaning up a mess here we're all brand new and quite frankly we didn’t even know your car was here? We’re just working through the issues I was left exasperated after almost 7 months to be told it would cost a serious amount of money regarding a problem that I hadn’t even heard about the whole time? he then told me “the cars probably not even worth it” you’d get more for scrap Really? To ford I’m obviously nothing at all I’m not even worth a follow up call in over 6 months ..Will I ever buy Ford again No Way! Will I tell everyone about my disgusting service? Yes I will People have told me to write to the motor vehicle ombudsman for some help which I am going to do I’m hoping that my review will help to educate others who may be considering to use or buy from this dealership “Ford dealership at Newstead” my advice to you is Please Don’t! The review I wrote is not even worth a 1 star rating it’s simply disappointing and unacceptable service I’m a very sad and unhappy customer”

Helpful Report

Posted 1 year ago

“2020 Ford Explore hit 100,000 miles, had transmission serviced and within no time I am now having to replace the transmission which is ridiculous to me, no older than this vehicle is. I have drove Ford since 1991 and would recommend to anyone but not anymore. First one I have ever had to give me this much trouble.”

Helpful Report

Posted 1 year ago

“This is a very long story we started back on 12/1/24 when the car was towed into Ford dealership at Newstead for a transmission fix (on the warranty and a well known problem with this type of Fiesta) the car was in repair for approximately 3 weeks after I chased up the car due to no courtesy car being offered we finally got the car back After the second time of driving the car was doing exactly the same issue another tow needed this time costing $250 The car went back to the repair garage at ford Newstead this time I asked for a courtesy car and was granted one I made it my business to call every two weeks to chase up the progress of the car On the 19/6 out of the blue I received a text saying “your car is ready to collect please collect asap -I went in to collect the car only to be told “that text shouldn’t of been sent out we haven’t even looked at the car yet? On 6/6/24 some five months later with no call backs and being told over and over again “the service manager will call you back” I didn’t get a call back I contacted Ford head office complaints department a few days later someone emailed me to say “she couldn’t call me as she had no voice” but she would “look into It” after six emails telling me “we’re trying to sort this out for you” last one received 24/6 I was still no further forward? On 16/7 I received a call to say it’s not the transmission it’s a spark plug problem and it would cost between $2500 and $3500 to fix When I explained the history he said (Don the 2ic) said to be honest we’re cleaning up a mess here we're all brand new and quite frankly we didn’t even know your car was here? We’re just working through the issues I was left exasperated after almost 7 months to be told it would cost a serious amount of money regarding a problem that I hadn’t even heard about the whole time? he then told me “the cars probably not even worth it” you’d get more for scrap Really? To ford I’m obviously nothing at all I’m not even worth a follow up call in over 6 months ..Will I ever buy Ford again No Way! Will I tell everyone about my disgusting service? Yes I will People have told me to write to the motor vehicle ombudsman for some help which I am going to do I’m hoping that my review will help to educate others who may be considering to use or buying from this dealership “Ford dealership at Newstead” my advice Don’t! It’s not even worth a 1 star it’s simply disappointing and unacceptable service a very sad and unhappy customer”

Helpful Report

Posted 1 year ago

“My Ford Ecospotrs purchased on January 2020. On 2021 Summer season air-conditioning was weak so I visited Woodside NY Koppel dealer for refill refrigerant then they rejected and advised to go Originally purchased your vehicle. Next year Summer season, I visited to originally purchased Cityworld Ford Dealer Bronx NY. For 9 days just parking then, we couldn't find any problems like compressor so move your vehicle. Now, 3 years of bumper to bumper expired then "we find out problems but you pay the diagnose fees." Rear noise like squeak sound, furthermore, the worst thing that Brkake pad requested to repair then costs for $40,00 over the phone then I agreed for $49 00. Then surprisingly Brkake 4 Rotors replacement costs for$1,600.00.Then, I rejected to pay in full then, negotiated down to $1,000.00. It was "Bait & Switch Advertising Act". AWFUL EXPERIENCE!”

Helpful Report

Posted 1 year ago

“I bought a night a 2024 Ford F350 lariat I was on the way to Vegas in the middle of the desert. AC went out. The rear tail lights went out. I went to the dealership in Vegas. They told me that this is an ongoing thing and they have no parts to help me Bought the truck five days prior had 400 miles on it. The dealership knew this was going on and they still sold the truck. My business is losing thousands of dollars so if anybody’s plan on buying any Ford super duty, I wouldn’t there’s problems with them there’s gaps in the bed Electronics aren’t working like they’re supposed to. There’s a lot of problems with them!”

Helpful Report

Posted 1 year ago

“In July 2021 we bought the new Ford Explorer ST thinking this was the SUV of our dreams but it turned out to be a nightmare because with 12k miles it started to make some noises, one directly from the engine and another that until today they couldn't find, so they opened the engine and changed CAM PHASERS AND OIL PUMP so we didn't make any report trying to change it I sold it back, now in 2024 and with 30k miles this happened another time so for the 2nd time they were opening the engine this time I decided to claim with Ford Moto to by back or replacement, as this car is not a cheap car but this is being a problem because they say I should have done it the first time at over 18 months or 18kmiles. I explained everything to them and they simply asked me to call Better business and dispute there to complete it They replaced the part for the second time and when the mechanic went to do the test drive he saw that the part that was replaced was defective and now this part is back order and there is no forecast for delivery. In short, if the BBB does nothing we will be with an expensive 30k miles car with on it and engine historic condition that has already been opened 3 times So disappointed with Ford customer service”

Helpful Report

Posted 1 year ago

“I bought a 2013 Ford Explorer base model, the build date is six of 2012 and Ford cannot find or locate a rack opinion steering Electric no power assist parking. And if they can find it when they say they can't. It will cost me over $2,000 but they can't find one. My vehicle is more or less junk, it's a beautiful vehicle but it's junk. Can't drive it because the steering wheel is locked up due to the gearbox is frozed up. It almost cost me to have a head-on collision with a semi because I couldn't completely make my left turn. It's been down for a while and Ford will not help me I'm getting this fixed so I can drive it again. Ford does not care, they want you to spend your money on something that they cannot get fixed and it will be over five grand if they can locate something. My vehicle only have a 3-month window on manufacturing date because they did not put no more of these ones in you too they found out they f***** up. And they know it. Please do not buy a Ford. They don't stand by their work or parts. They don't care as long as their owners president Incorporation makes their money. Ford offered me $2,000 to buy my vehicle the way it sits. And it's worth $15,000. Once again do not buy Ford they don't care about you only your money. Anybody wants to call me out on this. You can get in touch with me.”

Helpful Report

Posted 1 year ago

“WARNING!!!! If you purchase a BlueCruise subscription or your vehicle includes a prepaid 3 year subscription to Ford BlueCruise, you will NOT receive any refund from Ford if the vehicle is sold before the subscription is over, if the vehicle is damaged for a loss, or if BlueCruise does not work. Ford has terrible customer service per reviews and by JD Power surveys. They have terrible quality control and really don’t care about current customers or retaining current customers. This is particularly true for their MachE and Lightening vehicles.”

Helpful Report

Posted 1 year ago

“I love Ford Alexa app.”

Helpful Report

Posted 1 year ago

“Worse customer service or should I say no customer service. $100,000 truck and get treated like I brought a piece of junk in.”

Helpful Report

Posted 1 year ago

“"Loss of engine oil pressure" came on my display on 6/17. Took my car to the Quick Lane at Jones Ford. I was given paperwork concerning the 23S64 recall to take to Services. According to the recall, I should not drive me car. I asked for a loaner or rental. Mr. Glover told me he could not help me. I called corporate and a guy gave Mr. Glover instructions on getting a SSSC form done. I went back 2 days later, nothing. I called again on 6/19, Mr. Glover was again instructed by Naomi in corporate to do a SSSC, because he did not do the first one. I called 2 days later and Mr. Glover stated it took 48 hours to get the approval plus he had to gather all the info about the parts needed for the recall in order to complete the SSSC. He was given the information the man in Quick Lane gave me. After 5 days without a car, I called another dealership and as soon as I can get my car moved from Jones Ford to Berkeley Ford, they said they will begin the process to get me a car. If the process is successful, that means Mr. Glover lied. He lied about the time it took to prepare the SSSC and how long it would get approved (48 vice 24). I would like to know why I was treated in such a manner. Silly me for trusting Ford.”

Helpful Report

Posted 1 year ago

“WE WILL NEVER OWN ANOTHER FORD AGAIN! Bought a Platinum Expedition new in 2019. Have had NOTHING BUT TROUBLE. So much money in service for a new and expensive car over the last 5 years. We have been to Ford Columbia, Ford Hendersonville, Ford Franklin and Ford Nashville. Now Reiselman Ford in Dickson. Ford Corporate has been a nightmare as well. Our service representative at Reiselman Ford just told me he owned a Toyota for all the same reasons… We are finally trading our horrible Ford it in for a Toyota which is always a great car - and ALWAYS GREAT service. Get a Toyota and go to Beaman Toyota- great service. Or get a Subaru and go to Waltrip Honda/Subaru. DO NOT BUY A FORD. (I would give it zero stars but it’s not an option- had to put one star.)”

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Posted 1 year ago

“1 star is 1 too many for Ford. I have had my Ford ranger serviced by a Ford main dealer from new, it now requires a new engine and Ford are not interested in contributing towards the cost even though it actually seized up in their hands!! Why any mechanic would get in a car with low engine oil pressure and try to drive it into a workshop is beyond me. I have now purchased an Isuzu so I can carry on working as they would not even provide a courtesy vehicle suitable for towing trailers. If these pick ups are not designed to work then take them off the market. Simple as that”

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Posted 1 year ago

“I wish I could leave zero stars. The absolute worst costumer service I have ever encounter. Super rude and demeaning. Go with any other car. Seriously, awful.”

Helpful Report

Posted 1 year ago

“I will start by saying that we will NEVER buy from Ford again. We have 3 Ford vehicles at this time, an F450, Ford Bronco (which has multiple recalls) and a Ford Ecosport. The Ecosport that been down since the end of January!! The recall on that was to be rolled out the 2nd quarter of 2024, now I am being told that it will be 1st quarter 2025!! So who really knows!! Have talked to multiple (and I mean multiple) dealerships and Ford Customer Service numerous times in the last 5 months and get no answer. I was told on June 10th that the dealer can request a long tern rental as of June 7th (that was when they supposedly pushed out new updates on the recall), but when you call the dealerships they act stupid and don't know anything about it. I have had enough!! But from reading other reviews other people are having the same issue as we are. So Ford definitely does NOT take care of their customers and/or repeat customers!! They are about making the sales and getting ready to roll out all their "new" EV lines, which is BS!! No one takes pride this their work anymore!!”

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Posted 1 year ago

“bought a new 2024 ford mustang, dealer lost 1 fob key, wanted to charge me $400 for new fob,sent email to jim farley ford ceo, ford sent a new fob key to the dealer of my choice,not the purchasing dealer”

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Posted 1 year ago

“The driver's window has not been able to go down and the door started making a very loud squeaking sound in my 2020 Ford Escape. The dealership said that this was recently recalled and we could just wait until whenever they decided how and when Ford wanted to fix it. So finally, our local dealership said that they could fix it. We made an appointment to bring it in TO BE FIXED. My husband drove it to the dealership for the appointment TO BE FIXED. He was told that they would look at it, figure out what was wrong, place the order and get back to us. So disappointed. This is definitely not the first time that a Ford dealership has given misleading and incorrect information to us. So now the window and door are still broken until Ford decides to fix it. We will not ever buy a Ford again.”

Helpful Report

Posted 1 year ago

Ford is rated 1.5 based on 286 reviews