Ford Reviews

Name: Ford
Address: Abbot House, St Albans
Rating: 1.54

1.5 Rating 271 Reviews

12 %

of reviewers recommend Ford

Company Reviews

Questions

Metrics

1.5

Based on 271 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Phone:

020 3564 4444

Email:

flinform@ford.com

Location:

Abbot House
St Albans
AL1 2RW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 star is 1 too many for Ford. I have had my Ford ranger serviced by a Ford main dealer from new, it now requires a new engine and Ford are not interested in contributing towards the cost even though it actually seized up in their hands!! Why any mechanic would get in a car with low engine oil pressure and try to drive it into a workshop is beyond me. I have now purchased an Isuzu so I can carry on working as they would not even provide a courtesy vehicle suitable for towing trailers. If these pick ups are not designed to work then take them off the market. Simple as that”

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Posted 11 months ago

“I wish I could leave zero stars. The absolute worst costumer service I have ever encounter. Super rude and demeaning. Go with any other car. Seriously, awful.”

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Posted 11 months ago

“I will start by saying that we will NEVER buy from Ford again. We have 3 Ford vehicles at this time, an F450, Ford Bronco (which has multiple recalls) and a Ford Ecosport. The Ecosport that been down since the end of January!! The recall on that was to be rolled out the 2nd quarter of 2024, now I am being told that it will be 1st quarter 2025!! So who really knows!! Have talked to multiple (and I mean multiple) dealerships and Ford Customer Service numerous times in the last 5 months and get no answer. I was told on June 10th that the dealer can request a long tern rental as of June 7th (that was when they supposedly pushed out new updates on the recall), but when you call the dealerships they act stupid and don't know anything about it. I have had enough!! But from reading other reviews other people are having the same issue as we are. So Ford definitely does NOT take care of their customers and/or repeat customers!! They are about making the sales and getting ready to roll out all their "new" EV lines, which is BS!! No one takes pride this their work anymore!!”

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Posted 11 months ago

“bought a new 2024 ford mustang, dealer lost 1 fob key, wanted to charge me $400 for new fob,sent email to jim farley ford ceo, ford sent a new fob key to the dealer of my choice,not the purchasing dealer”

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Posted 11 months ago

“The driver's window has not been able to go down and the door started making a very loud squeaking sound in my 2020 Ford Escape. The dealership said that this was recently recalled and we could just wait until whenever they decided how and when Ford wanted to fix it. So finally, our local dealership said that they could fix it. We made an appointment to bring it in TO BE FIXED. My husband drove it to the dealership for the appointment TO BE FIXED. He was told that they would look at it, figure out what was wrong, place the order and get back to us. So disappointed. This is definitely not the first time that a Ford dealership has given misleading and incorrect information to us. So now the window and door are still broken until Ford decides to fix it. We will not ever buy a Ford again.”

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Posted 11 months ago

“I call Ford satisfaction customer and beginning they told me they repair my truck about recall ,I never received the notice after dealer check the problem and charge for inspection the Ford satisfaction program they said not because the recall no longer for my truck very bad vehicle”

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Posted 11 months ago

“Bought a "bumper to bumper warranty from dealer, you better read the micro fine print, some thing not included. Not bumper to bumper. Fucillo ford, now Hugh ford. Why the name change, obvious. $3500 repair later is when you discover the truth. Won't get another ford, to bad, love the car but hate being lied to more.”

Helpful Report

Posted 11 months ago

“For the most part I have been happy with my 2016 C-Max Energy. I average any where from 46 to 52 miles per gallon which I record at every fill-up. The mpg varies from summer to winter. However, there is one area of the vehicles make up which makes me think the design team doesn't care about the buyer. I just spent more than an hour trying to replace the right front turn signal on my C-Max, and had to give up due to the obsticles incorperated in the desigh. I am sure that a more manageable means of changing lightbulbs could have been designed. I went into other auto dealers. (I won't embarrass you by revealing the make of the other cars) The first thing I looked at when inspecting the different models was the ease or difficulty involed in changing a head-light or turn signal. I have yet to call the local Ford dealer to find out how much they will charge to change the turn signal bulb. I am almost afraid to ask. I have been thinking about trading the C-Max in as part of the puchase of a Maverick pick-up. Before I do I shall do a careful inspection of the Maverick headlight arrangement to understand the ease or difficulty of changing a turn signal bulb. Are your designers graduates of MIT or Georgia Tech? Regardless of where they train for the job, they should have lessons in customer empathy included in the curriculum.”

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Posted 11 months ago

“We bought a new Ford van in 2020 battery kept going flat ,Ford would not replace it ,so we fitted a new one ,problem solved ,so that tells me Ford warranty no good ,ran fords for 30 years not anymore,John .”

Helpful Report

Posted 11 months ago

“Bought 2014 Escape 2 years ago, and a few hundred miles outside of the warranty coverage, which the dealership did not make clear that I had, my transmission broke, costing me over 5k. It would have cost over 7k for them to fix it, so I took it to Aamco instead. Now, a week later, it's jerking and stalling again, but this time it's saying, "service engine immediately". God knows how many thousands this will cost to fix, for a car worth maybe 5k, and which I owe 15k on because the last Ford I had suddenly failed and I couldn't afford the 5k to fix that one so I rolled the car payments from it to the current one. Ford has been the worst car experience of my life, and I will never buy a Ford again in my life, ever”

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Posted 11 months ago

“I took my car to st.peters road ford dealership to get them to see if it's the computer or the tranmission that was wrong with. When I gave it to them it ran and drove forward a bit. They didnt check if it needed the computer just put it in and it didnt work they took it back out. Charged me for the labour and when I got it back it didnt start anymore and my part and receipt for the part is missing so I cant even take the part back. I am so disgusted. I am hoping monday they have my part and receipt and they get it to start on their own expenses as they made it worse then I gave it to them.”

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Posted 11 months ago

“All I wanted to know was where a certain configuration of a vehicle was. The site couldn't do that. It forced me to a local dealer that didn't have what I want.”

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Posted 11 months ago

“Never again will I buy a ford. I have a ford 2016 Explorer. A water pump and timing belt cost $5022.00 at Thousand Oaks Ford after only 100k miles. The value of my car is $11,000 in excellent condition. You do the math! Ludicrous! There is a class action lawsuit against them, and they turned a blind eye because they put the pump in such a stupid place, even their mechanics have to spend 10 hours to get to it and they don't have the manpower to support their screwup. Nobody is dying from it so they can ignore it and stick it to their customers. Well, never again! Horrible company!”

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Posted 11 months ago

“Ford customer care are clueless, useless, rude and incompetent. I was promised compensation for loss of income after my Ranger took almost 2 months to fix under warranty. I was always ahead of them with knowing were my vehicle was at and I would be telling ford what’s happening. I supplied more than enough information to prove loss of income then they denied me anyway after a lengthy delay. Further more I have made several attempts to follow this up, every time this takes weeks/months with super slow replies from them which always ends with a false email address and disconnected call back number given to me. Used to love Ford, but I went and bought another vehicle this time.”

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Posted 11 months ago

“Ford Won't buy back a 13 Ford Explorer that has 3 recalls, DMV won't register the car due to outstanding high risk recalls, I can't sell the car either, I'm stuck. Since there's no tags its parked and I can't even use it. I'm going to retain an attorney to sue Ford, DO NOT BUY FORD CARS. They don't stand behind their products. customer service is horrible.”

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Posted 11 months ago

“I have a PowerBoost. New app is horrible. I now do not have gauges for the generator. No fuel gauge or zone lighting. If it’s on the FMC Dealer Oasis, there shouldn’t be a problem to keep it on the app.”

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Posted 11 months ago

“If I could leave a negative star review, I would. My Name is Kelis Woods, I have a recall on my Ford EcoSport. The recall number is "23S64". And if you're experiencing and engine problem like I was, you're sure to go through the same runaround process I have been through. The Low Engine Pressure alert will pop on up your dashboard and you will be instructed to get your car to a Ford Dealership. For me, My selection was the Russell & Smith Ford on 3440, South West Loop, Houston Texas. When I called in advance, I was told that I would be provided a rental if my car was a part of the recall. And the same thing was told to me by Brandon Bailey when I met him on May 16th, 2024. After a several days, I got my car diagnosed, and Brandon Bailey told me that his Service Director Kameron McNulty denied me a rental car. I inquired about this and found out that they don't know what the actual fix is for the recall because it's an advanced notice. The problem still exist within my oil compartment in my engine but because they don't know the fix, they can not help me. He even suggested that I pay $10,000 to replace my engine and get reimbursed sometime after they fix the recall, which could last until the end of this year or into the next. So an undetermined amount of time. I got Kameron to finally call me back and talked with him, he said that their is nothing he can do for me. He doesn't have enough rental cars to go around because he has too many Ford Ecosports in recall. And told me "If you want to rent your own car, that's fine". And he did not mention anything about a reimbursement Note: these interactions happened a week after dropping off my car and multiple attempts of contacting the dealership over 4 days After calling Ford Recall Center and Ford Customer Representation (two different departments), They reached out to tell him about the internal department that can approve a rental car. Kameron and he stated that he had a meeting on the same day we talked (May 23rd, 2024) to discuss the issue. Why didn't he mention this to me? I have no idea. I then received a call back from Brandon Bailey, and he said that I was approved to get a rental car for up to $40 per day. And I thought that this was amazing. Until, he mentioned that I would need to pay out of pocket and send in invoices per month to get an extension and reimbursement. If this was a week or two of repair, then should I could front the cost, but were talking about an undetermined amount of time to rent a car. It can be anywhere from $600-$1200 per month for this and they don't even know when the fix will be available. Brandon mentioned the end of the year. So $7200 I would need to spend in order to have transportation. They refused to help me any further, so I have been calling Ford, emailing the CEO, and sending written letters to HQ. Because this is not the best Ford can do. I have to continue paying a car note and insurance for a car I can't drive and now I'm expected to pay for a rental and give a refund whenever they figure out what's wrong. And now, I do not have a car. Their needs to be a better solution then customers paying for Ford's mistakes. I do not have a car and can't get to work without Ubering..... And they do not care about your wellbeing here. The Sales department at Ford care more about you because they are taking your money, but when they need to spend money, their is nothing they can do for you. Terrible.”

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Posted 11 months ago

“Bought new 2020 ford explorer. Worst ford I have ever owned. Do not buy.”

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Posted 1 year ago

“Horrible costumer service. Please do yourself a favor DO NOT BUY FORD. Cars are the worse. My car is been at the shop For 3 weeks already.”

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Posted 1 year ago

“Even a single star is a better rating for #Fordmotorcompany They have the worst dealership throughout the globe. My vehicle is with their Sri Lankan dealer, Future Automobiles (pvt) Ltd for more than 45 days. They are taking over 1 and half months to grant me a concession for spare parts. The staff is also horrible as they don't know how to treat their clients. I complained to the top management 15 days back and didn't get a single reply as of today. Finally, placed a complain today to the Chairman of the dealer and yet to get a reply. Unbelievable act of an authorised dealer of a world class motor company. Ford will never be able to perform as they did earlier with such a bunch of counterproductive dealers worldwide”

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Posted 1 year ago

Ford is rated 1.5 based on 271 reviews