Ford Reviews

Name: Ford
Address: Abbot House, St Albans
Rating: 1.53

1.5 Rating 283 Reviews

12 %

of reviewers recommend Ford

Company Reviews

Questions

Metrics

1.5

Based on 283 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Phone:

020 3564 4444

Email:

flinform@ford.com

Location:

Abbot House
St Albans
AL1 2RW

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Anonymous // 01/01/2019

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“I have a 2000 Ford Fusion. Still making payments on it. I am only 6000 miles out of warranty. The cam shaft is bad. This is apparently a known problem with the Ford fusions. We are getting an estimate from surprise ford of 6 grand to fix and replace the motor this is ridiculous and they're giving less warranty than if we were to buy the motor ourselves and have someone install. This is absolutely ridiculous that I have to buy a whole new engine for my brand new car. Basically, that is a known problem and defect. I do not recommend ford at this time. Especially ford fusion if this is a known problem. And your company will not stand behind it or your dealerships.”

Helpful Report

Posted 1 year ago

“My ford you are making new VEHICLES cost to much for the people and used VEHICLES cost to much to buy and repair. Please stop making it hard on the people just to service to have a car to enjoy life and to go the place they need to go. Just to put a starter on a ca is 650.00 how is people on minimize wake at about 360.00 or retired on fix income suppose to be able to afford that and live really stop hurting the people.you are and the other moter company's to are make it in possible for people to own a car. People can not walk every where there is to much Green and trying to design cars to make them hard to change a starter or alternator or thermostate,etc and then the parts are shy high like for a alternator 300.00 to 500.00 just for the part then you make it hard to replace something as simple as a alternator. Why are you so GREEDY and hurting the American people. People who work for your company can not even afford a new car and a home. This is not right while you profit billions. To much Green and evil things to the design of replacing part. STOP HURTING PEOPLE.”

Helpful Report

Posted 1 year ago

“Extremely poor attitude. I bought a used van elsewhere and discovered that a speed limiter had been fitted by previous owners. The guidance is main ford dealership service will assist in the resetting to factory standards. The matter was discovered in a dangerous motorway incident where a hgv pulled out with insufficient room. The limiter was set at 70,thus not providing ability to readjust Lane position. BANBURY FORD STATED.as you didny buy here and not a customer,try somewhere else,we can't help.”

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Posted 1 year ago

“It cost me 3000$ to replace a 70$ water pump at ford dealer. So many people complained about the same issue and there is a lawsuit against ford in California, but ford is not admitting it is a known issue and they are not initiating a recall or at least help in the intensive labour and cost to replace it, and because of the engine bad design and technology I will posit a negative feedback video about my experience on YouTube and TikTok”

Helpful Report

Posted 1 year ago

“Bought a 2022 F150 Brand New last year. Since then I’ve had many updates happen. I understand we all need updates with technology these days but when it updates I have multiple issues afterwards. List of issues after updates; Touch screen doesn’t work. Instrumentation Panel on dash goes black and shuts off while going down the road. App start has issues starting from phone. CarPlay is almost non existent. Besides update issues I’ve had multiple recalls one consisting of the parking brake wiring which takes 4 hours without a loaner. Automatic window issues. Connection to maps. Bluetooth issues. Doors from factory have never been lined up from front doors to back doors after multiple visits. Front seat cover issues and many more. When I contact the dealer I purchased from they act like it’s not their problem. As a customer I feel as if my hard earned money is going to waste while being ignored about these issues. Ford should’ve already figured out these issues since the F150’s been out for a long time. I’m highly considering changing Brands of Trucks completely. It should never be an issue since you Ford Motor Company is responsible for your product. Seems like these days you could care less and that’s sad! I’ve gotta admit if I continue to have multiple issues I will be indefinitely going to Chevrolet. Lenoir City Ford Tennessee needs a reality check!”

Helpful Report

Posted 1 year ago

“Don't buy a ford escape. Not happy with Ford's at all. Bought a new vehicle A ford escape.The brake pad dust is awful the silver rims are always black oily looks awful. Called swords took it in does the same thing. There's nothing they can do about it really! Wanted to put a different kind of break pattern it's a mess it's terrible! They said I couldn't do that. And if I did that my warranty would be no good. No more seriously who wants to have a brand new car that looks terribly terrible. I will never buy a ford again so disappointing really fixed your problems fords! What if send to picture but I just cleaned it but I will the next time there's a couple days when they're black. I'll send a picture. It's ridiculous”

Helpful Report

Posted 1 year ago

“We own 2 Ford Mustangs. Beginning of the year we got recall letters for each car. In March, 2023 drove to Wayne Akers Ford, Lake Worth FL with one of the cars for recall service. We were told the camera part/ wire will be in within a week and must be replaced even though we had no problem with camera. Went back after a week . They serviced the car and assured everything was OK. Few hours later noticed back up camera was pitch black, it was not working at all. As I closed the trunk I heard a noise of loose screw. Went back next morning and they apologized and stated: “ the technician forgot to tighten the screw and now the camera is updated and you’re good to go.” Same time was in process of selling a house and buying a house over 100 miles away. Camera stopped working time after time and decided to visit ford dealership in Palm Bay. They checked the camera and stated: “ your camera is broken and must be replaced… recall was only for the wire.” They charged me $187.00 I asked one of the managers how is possible for me to pay $187 when number one this is a recall and number two another Ford dealership messed up the camera. Was told I need to call the original dealership that poorly serves the car for a refund. I have tried numerous times to call and leave voicemails for Danielle and I have never heard anything back. Wayne acres Ford is the poorest dealership we have ever dealt with now my concern is that since we own two mustang and we already had to go through so much trouble with one of them what should we do with the other one? If you have a service call, I would strolling and recommend not to deal with when acres. Ford in Lake Worth because they do not fix your car. They will break it.”

Helpful Report

Posted 1 year ago

“Made to break.Terrible car , terrible company”

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Posted 1 year ago

“Have a 2006 6.0 F350 in may of 2023 we had to replace engine after only 119,724 miles. There was a law suit about issues with 6.0 and Ford knew it and went on installing those engines. Do not buy a Ford with a 6.0 they will not talk to you. Had to spend $24,447 Tina Clifton”

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Posted 1 year ago

“Ford motor company credit when they repo vehicle due to you being injured when you're supposed to have the insurance to cover that. And then they tell you you don't. They sell it for less than what you owe then the man that you pay the difference you don't have the product therefore why should you have to pay for it. That's step by definition. So for corporate steal from their customers my manipulating the sale for less than the value and then coming after the customer for the remaining balance even though they do not have the product. Ford motor credit is nothing more than a sham of thieves. Then they sell your personal information such as you're social security number off to the highest bidder.”

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Posted 1 year ago

“I took My car in for an oil change and they did everything right and was out in very good time thank You”

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Posted 1 year ago

“I have a ford 2018 f150 with a 10speed transmission that went bad with 74K miles on the vehicle I wrote the CEO,the COO and customer service and just got a very short letter from ford telling me that they are sorry what happened but there is nothing they want or care to do. I just had the transmission replace with a jasper transmission it was cheaper than taking it to the dealer in Palm bay florida who wanted over 9K to do the same job but wanted to sell me a new truck and give me nothing for mine. I had a transmission repair shop do the work and it was done in two days ver's a week with ford. I have been a loyal customer of ford since the early 70's but now I have to sayI AM DONE WITH FORD AND WILL NEVER BUY ANOTHER, WHERE DOES THE FORD TOUGH COME INTO PAY WITH THERE ADDS IF THE TRUCK WAS TOUGH THE TRANSMISSION WOULD NOT HAVE BROKE WITH SUCH LOW MILEAGE ON THE TRUCK. i DO NOT RECOMMEND BUYING A FORD VEHICLE SHOP AROUND AND FIND A BETTER VEHICLE. What a way to treat a vet.”

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Posted 1 year ago

“Recently went to Ford Bruma NMI where I wanted an enquiry on trading in my car and getting finance on a new one. To be honest I was well received by a lady called Humbulani, her welcoming was amazing, her professionalism and putting the customer needs first was a great experience. I thank her for making me comfortable and at ease too. I am happy and definitely give her a 10/10. My she be recognized for a job well done.”

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Posted 1 year ago

“I just bought a new Ford Escape. I absolutely love it. So many safety features, all-wheel drive, comfortable and good gas mileage. I bought it from Freeway Ford in Bloomington, MN. I worked with Brian Steinhorst. Very knowledgeable and a great family man!”

Helpful Report

Posted 1 year ago

“Do NOT make an online order! You think you will get discounts but trust me it will not be worth the time you spend trying to correct the issues you encounter. Made online order, came without bolts to attach, called “customer service” which was not helpful. I was referred to my dealership to return which the dealership refused to do. None of the dealers in our STATE will accept online order will Ford due to the issues. Called to resolve and was passed around and then a “customer service representative “ actually lied to me! I asked for her supervisor since she was being rude and she stated “I don’t have one”. When pressed she finally stated her supervisor doesn’t want to be bothered, but how can I trust ANYTHING you state if you lie about something so obvious? This has taken so much time and energy when all they needed to do is send a bag of parts to me, but “that’s not policy”. Get it together Ford. SMH”

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Posted 1 year ago

“Why would anyone want a ford most uncomfortable truck on the road.When it comes time to selling it you lose so much money never bought another Ford since 2006 and never will.”

Helpful Report

Posted 1 year ago

“The service customers Mr. Lam is very professional in attending me”

Helpful Report

Posted 1 year ago

“Defective engine. 2017 Ford fusion eco boost. Only has 63,000 miles. Warranty ran out 1 month prior. It's not even 6 yrs. old. 2 payments left. Ford refuses to replace at their cost. It's been sitting at the dealership for a couple of weeks.”

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Posted 1 year ago

“I took my car my Ford. Focus to the Ford dealer on main to get $1500. Tried to drive off the law and my car was not fixed. I got stuck once again. I took it back and nobody could tell me anything but take my car back”

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Posted 1 year ago

“The worse!!! Purchased a Mach-e 2022 in 2022. The vehicle had completely shut down several times COMPLETELY. Ford has no real knowledge of how to work on this vehicle. Spoke to corporate in the past in order to receive alternative transportation due to being told they dont offer loaners while warrantied vehicles are being serviced at their facilities. Today my screen automatically shuts off while driving the vehicle and pops back in when ever it feels like it. I have been tolerating it, but i dont want to experience the entire vehicle shutting down again so i shceduled an appointment for service a week prior to my sheduled appointment date. Reached out to the dealership the 3rd day of not having transportation, btw, this vehicle is a company vehicle. Without additional transportation no money is being made, keep in mind. I was told the vehicle had not charged fully and it needed to be charged all the way for further diagnosis. Also keep in mind, this is the 3rd day of being in the shop and still not completely charged. I was also told that it may take additional days, now we are going into the weekend. Reached coporate for assistance, and was told by Giselle Griffin, I can go an rent my own vehicle at my own expense, as long as it is a FORD, for reimbursement, while my 2022 is being serviced. I prefer not to have my vehicle that i am paying for to not be in service, but electrical issues it out of my control. Therefore under warranty i feel that this should be sole obligated by FORD motor company. This will be my LAST time ever purchasing a vehicle from FORD motor Company.”

Helpful Report

Posted 1 year ago

Ford is rated 1.5 based on 283 reviews