Ford Reviews

Name: Ford
Address: Abbot House, St Albans
Rating: 1.53

1.5 Rating 283 Reviews

12 %

of reviewers recommend Ford

Company Reviews

Questions

Metrics

1.5

Based on 283 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Phone:

020 3564 4444

Email:

flinform@ford.com

Location:

Abbot House
St Albans
AL1 2RW

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Car hasn't been repaired in over a month! No inner/outer tire rod, multiple issues remain un-repaired, the vehicle is unsafe to drive and ford has done nothing in the way of getting me a loaner vehicle in the interim. Worst car manufacturer in my opinion.”

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Posted 1 year ago

“I've been waiting to order a Ford Maverick with plug in hybrid AWD for 2 years. And now your not coming out with one this year in2024. I'm fed up with Ford and I'm not ordering anything else from you guys. You brag about electrified the hole fleet, will you came up short. I'm done with Ford. By Mike Davison Lower Sackville NS Canada”

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Posted 2 years ago

“I own a 2020 Ford Explorer with 69,118. I started to experience the ever so common transmission issues associated with this vehicle. Specifically, a very hard shift between 7th and 6th when down shifting. The powertrain warranty expires at 60,000 miles. After completing some research, I've learned this is a known issue with a Ford issued service bulletin for 2020 Explorer/Aviator vehicles produced prior to 19 May 2020 and equipped with a 10R60 transmission. This may be caused by the A clutch piston return spring snap ring becoming dislodged. After spending $150 to have the local Ford Dealer diagnose the issue, their findings are issue my mentioned above. The fix is either an overhaul of the transmission or replacement which the dealer quoted me between $3,500 and $7,500 pending the fix. After contacting Ford Customer Relations, I was told my vehicle didn't qualify for any Ford assistance programs. I then escalated my complaint to a supervisor who informed my of the same decision and response. When asked what the criteria are to qualify for a Ford assistance program, I was told that information is proprietary and couldn't be shared. The supervisor also shared that as a last resort for assistance, I could write a letter to Ford. I'm guessing this option isn't worth the cost of a stamp. I believe the only option to resolve this type of issue is through strength in numbers. Ford owner with this issue need to bad together and form a class action suit. Is anyone aware of such a suit and how can I participate?”

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Posted 2 years ago

“2022 F150 25k miles, been in shop multiple times, now my AC already went out. Never offered a loaner even though I bought the highest ext warranty! My advice is to avoid Ford trucks!”

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Posted 2 years ago

“Ford management refused to stand over a 2 year old Ford Ranger vehicle. The issue is with Ford in Wolverhampton (not Navan where vehicle was bought, the people in navan are good to deal with) who will make every effort to not stand over a vehicle when they should. I would say buyer beware as your warranty is not worth the paper it is printed on with ford. Ford will try to avoid repairing failures under warranty by any means possible and cannot be trusted- Advice would be to go anywhere but Ford, unless you have money to burn. A shocking experience of trying to create reasons to avoid responsibility. The guy on phone seemed to understand that Ford should be resolving an engine failure but reverted to stating that 'management will not be helping you' as a stock answer. When I asked could I speak to management he told me that I would have to go legal if I wanted to question this. Its a shocking way to deal with someone who simply wants a vehicle repaired when its engine fails for no reason! My preference is not to leave reviews and i would prefer to delete this if the ford people in Wolverhampton showed any reasonable attempt to be fair. Edit, 2 weeks later. Still no effort to help despite multiple attempts with dealership, with customer service and with ford in Wolverhampton. These are people that will not help their customers even when they should.”

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Posted 2 years ago

“The last 20 years I have owned seven Ford products, 01 Taurus, 02 Taurus, 2- 05 F150’s, 17 F150, 20 F150, and currently driving 23 F150 I will keep my review short and sweet: I have never been disappointed with a Ford product, every model gave me reliable, safe transportation, with minimal maintenance expense. I don’t think you could get me out of a F150 Don’t take one for a drive if you don’t plan on buying one!”

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Posted 2 years ago

“I brought my 2021 Ford Explorer to Havana Ford in Havana, FL due to a rattling sound that sounded like it was in both in the driver and passenger doors, turned out to be the UNDER ENGINE SHIELDS that were loose (I stress these are UNDER my car). I had to pay for this replacement being the 2 different extended warranties I have don't cover this issue - oh of course not!!!!! . I called Ford Corp and filed a claim. I had to inform them what needed to be fixed and asking how am I responsible for this issue that is UNDER my car, not to mention I had the car for 1 year, why is this something I should have to pay $300.00 out of pocket. I received a call back after filing a claim from a Nancy Peter w/Ford on 2/8. She stated she couldn't refund me the money, but offered me free oil changes and tire rotation for 15,000 miles or 3 years all I needed to do was email her my receipt for the fee I was charged. On 2/8, emailed my receipt to Nancy and was told I would get a call from her within 10 days of sending my receipt to her, which was on 2/8. I never received a call back from Nancy 10 days later. I sent her a follow up email on 3/16 - no response!. I called the 800 # and got another repo who got me the supervisor that was on the floor that night, Antionette. As we were on the phone Antionette wrote up and email to Nancy and Nancy's supervisor asking for an update from our 2/8 conversation. Per Antionette she will call me back with an answer within 72 hours. Well no CALL BACK from Antionette, Nancy or Nancy's boss... I sent another follow up email to Nancy on 3/20. Yes!!! you guessed no call back or email back from Nancy... 2 days later I called the Ford Corp hotline again and got anther rep on the phone who would put a request into Nancy and Nancy's boss to call me with an update --- HMMMMM NO CALL BACK!!!! I called Nancy on 4/10 and she finally answered her phone and I expressed my disgust on her not getting back to me. I asked for her supervisors name and email and Nancy refused to give it to me and she would be a request in to have her boss call me -- HAHHAA still no call from her boss... this issue was handled with no care on the end user. Nancy Peter your customer service skills are horrific and you need to be retrained to do your job correctly and so does your boss whomever she is... Ford you need to retrain your CS/Claims teams and their superiors... I'm very disappointed lack of caring.”

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Posted 2 years ago

“I have a 2017 Ford 150 which needs a new valve cover. I took it to Phil Longs Ford Chapel Hills in Colorado Springs in January 2023 and at which point they said they order a new one. I have called about every two weeks and 3.5 months later I still get th same answer, which is Ford is backlogged and they can give me know estimate of when one might arrive, if ever. After 4 months I find this ridiculous and it speaks very poorly of Ford. For the most part I've been happy with my F150 and until 4 months ago planned on purchasing a new 150 at some point. After this experience I'm now considering a Dodge or Chevy for my next purchase. Can anyone at Ford help?”

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Posted 2 years ago

“Do not order parts or accessories from their website. Customer service and reps are not helpful and the worst people to deal with.”

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Posted 2 years ago

“My daughter moved out to California and leased a car on her own. Bought it at our suggestion after the lease ran out. Paid top dollar for the car and an extended warranty. The car was in the dealership before the warranty ran out and now the dealership wants to return the car with NEW DAMAGES that conveniently aren't covered now that the warranty ran out. In order to duplicate the initial problem, the technician from the dealership said he drove the car more than she did in a year and even took it home. Really? And the new issues are her concern even though the car was not in her possession? PLEASE HELP HER! Erica Silverman, Airport Marina Dealership, LA. She has a Customer Service Representative from Ford who has said all the right things but has not helped to make ANYTHING right...the dealership has had her car for over a month...they wouldn't even give her a rental although the FORD extended warranty said she was entitled to one. They could not duplicate the safety issue and insisted there were none even though she took multiple pictures of the dash messages warning her to stop immediately! Her name is Erica Silverman and the dealership is Airport Marina Ford. Please help this worried mother who is 3000 miles away. Please. Reply17mEdited”

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Posted 2 years ago

“My husband and I have owned only Ford the last decent car I owned was the Mercury mariner since then I bought a raptor which was in the shop for over 9 months rear end went and continues to have other problems . We had a 2014 Ford F-350 which always had issues we thought maybe it's old my husband bought a 2021 f350 new truck and now it hasn't even been 2 years it's dead in my driveway how is he getting to work don't know . 2 years ago my son also ordered a truck 2 years later nothing on it and they canceled our raptor bronco order when my husband call Ford they basically said there nothing they can do I'm switching to Chevy if I could give Ford no stars I would the trucks stink the dealership lie and all around horrible product and horrible service .”

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Posted 2 years ago

“Horrible customer service at dealership and with customer care. No loaner vehicles when the repair takes you 2 1/2 months. Pay for a rental out of pocket to get to work and corporate customer care says we have a program to take care of you the dealership will process for the dealer to say the corporate team always lies to customers. Ford has failed their customers by selling vehicles with faulty transmissions and leaving them in the cold without transportation for work. All corporate customer specialists give BS info and close the claim. Absolutely worthless dept and company.”

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Posted 2 years ago

“2022 Maverick rolled over to 2023. Orig date of order was 1/24/22. In September, the dealer called and stated that the Maverick will be rolled to 2023 model but all financing options from original order will be honored. My paperwork has a Cert # for financing incentives, however Ford crossed out Maverick. Dealer says, we need a new cert number from Ford. Dealer says “Ford screwing customers but not approving financing incentives “I’ve been Ford customer over 40 years, but I guess we will be looking into other car makers in future!!!!!! Maureen mobultz1@aol.com”

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Posted 2 years ago

“Would give 0 if I could. As a Ford dealer, they should know what their cost for most service jobs should be such as Transmission Flash and fill. But they either don't know or rob customers. Called and also asked in person about a Transmission flush on my 2011 Ford F150. Was told both times it would be right around $240 to $245 plus tax. So I had them do the service. Total cost.....$300.00. That is quite a ways off form their quote. I will never deal with them again. Not for Service or to buy a car. If it is one of Pioneer's dealerships, I WILL TRAVEL A THOUSAND MILES TO BUY ELSEWHERE!”

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Posted 2 years ago

“My 2006 F-150 has been reliable and is still functioning well at 16 years old with 84,000 miles on it. True, it has low miles and is garaged very day. I maintain it well and change the oil every year with synthetic. The only trouble I’ve had with it is the entertainment system six disk changer froze up last year and the a/c system compressor ate itself three years ago. Living in ARIZONA, that’s not a bad record for an a/c unit. So, up until now I’ve been relatively content with my vehicle. That outlook took a hit this week. My left rear turn signal and brake light (same bulb, two filaments) went out. I checked the bulb and both elements were fine. THEN I was exposed to the fuse panel. The person who located this fuse panel under the glove box so far that unless you are a two foot high circus acrobat, there is no way to reach many of the fuses. Particularly the one I wanted to check. # 42 fuse is in the extreme upper left corner of this panel, on the close left side of a much larger relay box. After spending several hours and many tortured epithets trying to retrieve this fuse, I gave up. Had I known how poorly this electrical panel had been located in the design of this truck I have serious doubts that I would have bought it. Rest assured this is a detail I will investigate thoroughly if and when I ever buy another vehicle.”

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Posted 2 years ago

“Very bad service , very bad company and very bad customer service .don't trust their warranty”

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Posted 2 years ago

“Ford Auto Nation Sanford FL No words for this kind of behavior this dealer is ripping off the people, Asking 35K over MSRP for a ford Raptor? , We the people need to boycott dealers like this one and stop buying Ford products. After calling Ford corporate and spending 38 minutes+ over the phone corporate basically mentioned they have no control over dealers which is BS is ford product. You see the CEO in many multiple outlets channels condemning the dealer's behavior is all a S show. Starting a campaign with family, friends, and database to stop the people and boycott Ford products. On another note, we find out we can get any GMC with over 8K from MSRP discount in RIVARD GMC Tampa FL”

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Posted 2 years ago

“Ford not having a way to drop a vehicle off and getting a loaner vehicle because they cut the programs when "covid" happend and they still havent "re opened that program" with a known issue for the 2021 ford mustng mach e still under factory warrenty is complete nonsense. And im sure if something happens before the appointment 3 weeks from now they will still care as little as they do before the fact. If your going to push electric cars on the consumers atleast make sure all the parts are up to standard with the function of the vehicle system very upset with the company ford continues to become”

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Posted 2 years ago

“ered a 2022 f450 limited,truck was built and now it’s sitting in the parking lot at Kentucky for 4 months not being shipped for no reason, FORD YOU SHOULD BE ASHAMED OF YOUR SELFS FOR NOT SHIPPING MY TRUCK For 4 Months,after waiting 14 months for you to build it which I understand but not shipping that I can not accept,I have a big company with 40 ram trucks wanted to switch to ford but that’s not going to happen.”

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Posted 2 years ago

“A service person trying to fool people’s. I have November 2020 ford escape titanium hybrid but I’m so much disappointed this car is like a dump ster or i can is trash I already gave reviews on google also please check it out.”

Ford 1 star review on 22nd December 2022

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Posted 2 years ago

Ford is rated 1.5 based on 283 reviews