Ford Reviews

Name: Ford
Address: Abbot House, St Albans
Rating: 1.53

1.5 Rating 283 Reviews

12 %

of reviewers recommend Ford

Company Reviews

Questions

Metrics

1.5

Based on 283 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Phone:

020 3564 4444

Email:

flinform@ford.com

Location:

Abbot House
St Albans
AL1 2RW

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“Customer service was great w Jared Tiedemann at Crater Lake Ford. Personal service and he knew we were in a time crunch and was very efficient getting the new Ford truck to us.”

Helpful Report

Posted 2 years ago

“Your latest software update for Sync 3 is a nightmare. It took an hour and 45 minutes to update, also requiring the car to be running? This is Ford cheapness at a all new level. You could have shipped your new Customers under warranty a USB drive with the update and that takes 10-30 minutes. Or your service centers could have done it at the next service. Of course, technicians and Dealers don’t make money while a car is sitting there waiting for Software to update.”

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Posted 2 years ago

“Bad service bad advice, bad explanation of issues, bad customer service non existent comunication skills”

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Posted 2 years ago

“I went to Island Ford inDuncan to resolve a FordPass app problem. Tha service manager was amazing. He walked to my 2022 F150 and helped walk me through a reset. The service was awesome and very appreciated. We need more people like the Service Manager and the technician. Thank you Al Hoffman”

Helpful Report

Posted 2 years ago

“Dear Ford I am writing this to you as a very unsatisfied customer. Just to give you some background, I was a huge Ford fan up until now. I come from a family who has driven Ford vehicles from a Ford Fairmont to a Ford Ranger, I Currently have a 2006 Model Ford Bantam with 298000 Km on and no issues. This is the most unsatisfying I have ever been about Ford and once again mechanically the vehicle has no problem but the cosmetics problems out ways the huge Fan and Supporter I was of Ford Motors. In 2021 I bought a 2017 model Ford Everest. A beautiful motor car and a pleasure to drive. It all started a month after purchasing the vehicle although at a second-hand car dealership but still a warranty and service history with a few services left. The radio system in the car started to shut down, the vehicle was taken to Park Ford in Vanderbijlpark in October 2021. I received a phone call from Park Ford Vanderbijlpark the same day the vehicle was booked in, stating that there was a cable missing between the radio and the main board on the vehicle. That was replaced by the second-hand dealership, When I went to fetch the vehicle from Park Ford in Vanderbijlpark I noticed a scratch on the left front door. It was taken up with management and agreed that the scratch and dent will be repaired, with no further communication from the Dealership. In December 2021 we took a trip and found that the GPS System that was in the vehicle was removed by Park Ford Vanderbijlpark, their only explanation was the after-market GPS System that was installed in the vehicle caused the Radio system to fail hence the reason it was removed from the vehicle without any notice to the client (me). In July 2022 I noticed there was rust on the right-hand passenger door, I took the vehicle to Park Panel beater in Vanderbijlpark to have a look at the rust and was then informed that this was a manufacturing issue from Ford Side and that the vehicle needs to be taken to Ford for repairs, and that when I noticed that 90% of the chrome parts on the vehicle is also rusting with all the other doors. Once again we go back to Park Ford in Vanderbijlpark where they started the process of a warranty claim. Park Panel Beater sent their estimate and photos to Park Ford and the assessor for Ford SA decided that the work that needs to be done on the vehicle has to be done by a Panel Beater in Silverton and that Park Panel Beater in Vanderbijlpark cannot repair the Rust. On the 1st of September 2022, the vehicle was booked in at Park Ford Vanderbijlpark, and I was given a loan car to drive in the interim while the repairs on my vehicle takes place. On the 7th of September 2022, I requested feedback from Park Ford as to the status of the vehicle including what the warranty on the repairs and the chrome parts are. I received a phone call on the 9th of September 2022 that the vehicle was ready for collection hence I haven’t had any feedback on my requests to that date. I received an email from Park Ford on the 9th of September after the phone call to collect the vehicle stating that nothing was done on the rusted chrome parts of the vehicle and that they aren’t sure about what warranty is available for the repairs?? I opened a case with Ford SA Customer services stating that I was not happy about the chrome parts not being repaired. On the 13th of September 2022, I went to fetch the Everest from Park Ford. They wanted me to pay for the diesel used to get the vehicle in Silverton first of all not my problem, then I went to have a look at the vehicle, what a nightmare!!! The only door fixed was the right-hand passenger door, the other 3 doors haven’t been touched nor have any of the Rusted Chrome parts been repaired. The vehicle is full of scratches, dents, and even chip marks on the doors and all around the vehicle. Completely unsatisfied, I phone Ford SA Customer services and explained to them that the vehicle is in a worse state than what it was before it was dropped off at Park Ford Vanderbijlpark. So the blame game started, I submitted all my photos of the scratches, dents, and chip marks to Ford Customer service. I received a phone call from Ford Customer Services and spoke to a person called Chad. What a waste of time, after sending him all the photos his response was that I (the client) need to speak to the panel beater which Ford SA assigned, to make arrangements so that they can have a look at the vehicle, after explaining to Ford Customer services (Chad) that I am dealing directly with Ford and not the Panel beater they assigned to the repairs, he still insisted that I contact the Panel beater directly. According to Ford Customer services (Chad), the panel beater denies any scratches, dent, or chip marks and apparently has proof that the vehicle was brought to them in that state which means if this was the case the vehicle was damaged by Park Ford in Vanderbijlpark. I requested from Ford Customer Services (Chad) that the Panel Beater send the proof of the damages which they claim weren’t done by them to me and it is now the 20th of September 2022 and I haven’t received any evidence to support their story. I have also requested Park Ford Vanderbijlpark to send me their surveillance report from the day (1st September 2022) the vehicle was checked in at Park Ford, I receive other photos from them but not the photos from their surveillance report. On Friday the 23rd of September 2022 I received the Panel Beaters invoice from Park Ford in Vanderbijlpark, and once again what a disappointment. The Panel beater does not offer any warranty due to the nature of the repairs If this is the way Ford Motors lets you down, to drive around with a vehicle that has rusted chrome parts and scratches, dents, and chip marks. I have lost all trust in Ford Motors and their services, I would never recommend anyone to buy a Ford, especially with the bad and unsatisfactory after services. I hope that whoever receives this message can restore my faith in Ford Motors. Regards, Alex Cunningham alexanderjcun@gmail.com”

Ford 1 star review on 26th September 2022

Helpful Report

Posted 2 years ago

“Please do not get your van serviced at trust fords gravesend/dartford . First of all why are they called “trust”? When you can’t trust them at all? My van was serviced recently, cost £290. Service ok,I think. The mechanic had been into the glove compartment,(I wonder what they were looking for?) (if they were qualified mechanics, they would know where the wheel nut lock was kept) I have important paperwork kept there, the paperwork was screwed up and thrown back in , the matts on the floor were all over the place and I found two big gashes on the front wheel, where they had obviously gone against the pavement. I am disgusted at the way my van was treated. And will NEVER have it serviced there again.”

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Posted 2 years ago

“Carlton was Awesome he went above and beyond I came in stressed and he made car buying easy and smooth”

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Posted 2 years ago

“I posted a review the other day and gave a 1 star review. We had bought 4 new tires that never got put on our van. So not only did we pay for an expensive service that wasn’t done, but now I had to go back down there and take time away from my life and job. Kirsten the service manager was on top of it. She made sure that our car was expedited, she gave us a 3 year warranty on our tires, gave us ford credit for future services, and gave us a tank of gas for the inconvenience of having to come back. I appreciate when a business admits that an error occurred and makes it right. I do understand that we are human, mistakes happen, and with a lot of employees, communication can break down. I just hope it doesn’t happen again.”

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Posted 2 years ago

“2014 F150 head gasket started leaking 305 engine. Ordered a new engine back in June 2020. It is still in back order as of August 1st. I have always been a Ford owner but no more. I also owned a 2014 explorer and traded that off do to all the recalls and interior was ripping on the seams.”

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Posted 2 years ago

“Don’t buy a wild track 10 sped auto I’ve got a 21 plate had for 14 months It’s been broken down for 7 month Add blue fault Ford don’t won’t to know They said they will fix it till it is totally dead a wild track 10 speed auto is the biggest piece of junk on the road you might see my van on the road I’ve wrote scrap in red paint on the side”

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Posted 2 years ago

“I made the fatal error of losing the key to my 2013 vehicle. 3 dealerships later I now know that you have to jump through several flaming hoops that make no sense in any fashion to replace a key. The most appalling is that Ford actually does not have that ability to make you a key. The second is that they have to physically have a key or the vehicle to make a new key. Lastly it seems that dealerships are aggressively opposed to making a key. None of the three places I contacted gave me all or accurate information. Everyone was focused on how difficult the unreasonable task of making a replacement key would be. I had to walk out of Witts Ford in Crivitz Wisconsin. Was told to fill out a form and when I asked for a pen I was told no. Guess I was supposed to leave and come back, they already seemed pretty pleased that the process might take over a week. Complete garbage service for a stupid process. That engineer group and marketing team should be replaced with inanimate objects for an immediate improvement. Every other brand I can walk in the door and out with a new key that I can take to my car and make it work.”

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Posted 3 years ago

“Ordered a 2022 f250 lariat on February 4. It rolled of the assemblyline 5/9/22 arrived in lawrenceville ga railyard on 5/20/22 missed 2 delivery dated to find out Ford installed wrong program. Now the wont release it until the end of July when they figure out how to change the program. So a brand new trucks sits 2 plus months in a rail yard for ford's incompetent engineers”

Helpful Report

Posted 3 years ago

“I have a 2018 Ford F 150 XLT that I bought used, The dash in this truck was made of cheap material and has started to pop up over the glovebox and started to do the same thing on the driver side. I contacted ford and explained to them of the issue, I was told to take it to the ford dealership so they could look at it and file a claim. I get a call a few days later asking if I wanted to have the dash replaced for 1095.00, I told them I did not have that kind of money to put out at the moment. I then called ford corporate back and told them that just because the poor product they used why should I have to pay that amount to have my dash replaced. I will never buy FORD vehicle again nor recommend to friends or family, I will be finding a different auto manufacture to purchase from.”

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Posted 3 years ago

“My f250 superduty has been sitting on a rail lot waiting on transportation to dealer for 1 month missed 2 deadline new date is the end of July which puts it sitting for 2 months . Ford won't release it no explanation no one to call customer service says sorry we don't know why dealer says they are told nothing are you kidding me there has got to be answers and someone making decisions to hold trucks”

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Posted 3 years ago

“Friendly ford in poughkeepsie ny says they have a pick up and delivery service but they do not. They also say, of course before you lay down $32,000, that they give you a loaner car...but actually "they never have one available.”

Helpful Report

Posted 3 years ago

“I bought a brand new ford titanium escape in Oct. 2021. It did not work right from the start. There were issues with the remote start not working , the automatic headlights not working, and the radio would get stuck on a station and you could not change it. I took it into the dealership I bought it from. The looked it over and said it was all fine. It kept happening. And it got worse. The radio hardly ever worked. The blue tooth hijacked my phone. Then the clock would get stuck on a particular time and stay that way. If I got the radio on, it would not shut off, even when the car was off. I called and made an appointment at a second dealership. They are both Morrie's Ford dealerships. The one I bought it from was in Okemos, MI and the one I took it to for fixing is in Grand Ledge, MI. I wait approximately 2 months for a part to come. My husband gets so frustrated that he calls the dealership and speaks to the assistant general manager named Jessica. She asks him how she can make it right and he says he wants money off on the car. Miraculously the next day the part is in! They install the part and the computer in the car crashes. Thet offer us a loaner car. One that gets way less MPGs than my car. They have a call into engineering. They are sure it can be fixed. (ha ha). After 1 full week I get a call that they have finally heard back from engineering. The fix they were told to use did not work. They have to start over with another call to engineering. It is now mid June. I have owned this car that has never worked right for 8 months. I call Jessica, the assistant manger again. She tells me that this is really a Ford issue and not a Morrie issue. They just sold me the car, they did not manufacture it. They are honoring the warranty (they have to honor it). They gave me a loaner car. What else do I want? I tell her I wanted what I paid for. A car that worked from the beginning. I want them to have fixed it right away, not who knows when later. It still isn't fixed now. She says: "This happens all the time". I said great to hear. I'm putting that in a review. She tries to walk the comment back. Too late. So, far I have a no longer new car that never worked like it should. I had to buy a car when I did. There were no used cars available and hardly any new ones either. This was the only Ford Titanium within 100 miles at the time I bought it. What a disappointment it all has been. Not only has it not worked, but Morrie's does only what they are required to do when things go south. After all, they are just the seller, not the manufacturer. And this happens all the time.”

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Posted 3 years ago

“Well done!”

Helpful Report

Posted 3 years ago

“HI Ford, It’s a pain to keep on writing to u guys and as u say do u treat us like family it’s just for showcasing on social media, Family Wali Feeling Even after knowing that the company is getting closed, I don't even think about canceling and going for the other car only because of my love for ford. It’s been a year since I purchased the Eco sports diesel BSVI, From The day I purchased it, I've been facing issues. it’s not the 1st mail I'm sending to Ford. There is no reply or call back from the customer support team, it’s a waste of experience from the customer car. But now the car has a complaints 1- Always get a pop saying check engine oil, I also changed the engine oil for 9500 km, and its driven 13500 km till now I'm getting a popup to change the Engine oil for a brand new car have u delivered and Refurbished car for winding up from India if u r the customer thinks it's your new car getting issues how u well feel. Moreover, for 3500km it shows that to change engine oil I need to change 6.5 liters of oil. This is a punachasement for buying a car In ford. 2 - Drive to clean the exhaust filter, As advised by the service center team, I need to run my car for 30 kilometers in 80-100-speed fourth 4 gear in 2000rpm, do u think in Bangalore we have such roads and it's safe to drive? tried the same wasting fuel time and also during the speed drive. Who is responsible for any uncertainties? I have done it more than 15 times till today and I have sent my car to a service station 5-time to upgrade and scan. As per Ford schedules, services say to service the car for 10000 km but I'm getting for 3500km to pop up to change the oil. for 10000 oil changes, it's my responsibility other than that rest oil changes and mechanical issues ford near to bear the bill. But again there is the same issue. Hope at least for this mail I may have a solution or I need a composition from ford for purchasing an Ecosport car. I look forward to a 1lakh engine warranty from ford. Now since the company is closed, who is responsible? I needed a solution or replacement or composition and no one was even bothered to pick up calls from the dealership where I bought the car. Ford just left India without any commitment to customers, we are facing issues buying ford cars does ford take any step to clear my issues or refund the amount I paid The market had a very good option. We bought ecosport for the trust, the reason you have given an article by Mr. Vinay Raina stating that you will still serve in India will not exist in that trust I bought. I hope Mr . Vinay Raina u will keep up the trust and find the solution for the same or shall I think it's just a waste of sending mail. Believe me, if I don't get the solution or response I will go on social media and for consumer count. Mr. Vinay Raina I would like to tell to that I bought this car with hard-earned money and it was a dream for me, Do find the vehicle details Mallikarjuna Swamy S 9845887446 KA 05 NC 7099 Engine Number: MR36578 Chassis Number :MAJAXXMRKAMR36578”

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Posted 3 years ago

“Transmission failed on 2019 F 150 4x4 after 146, 000 miles. The guidelines, according to our VIN number are to service closed transmission at 150,000 miles. Although we had the vehicle serviced regularly and were told the transmission would be serviced at 150,00, it went out anyway. We were stuck with an 8,100.00 bill through no fault of our own. We never used the truck for towing, rocky terrain or anything that would be taxing. We drove it for errands, daily use etc. Ford corporate refused to help with any of the expenses or accept any responsibility for an obviously defective transmission. Before purchasing the Ford, we owned a 2010 Toyota Tundra. We got it serviced regulary. We put 346,000 miles on the Tundra and it was still running like new. We ended up giving the Truck to our son. Ironically, we decided to buy a Ford next time because we believed that American made was better and we wanted to support an American company. So much for the confidence and support!”

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Posted 3 years ago

“Been wanting to purchase a new Ford Mach-E. Was told Mossy Ford of Mission Valley had the exact car I was looking for. I was told they had a $10K dealer mark up but when we showed up … it was actually a $20K mark up! They did say they’d knock that $10K off and honor their original offer … how generous of them!”

Helpful Report

Posted 3 years ago

Ford is rated 1.5 based on 283 reviews