I made the fatal error of losing the key to my 2013 vehicle. 3 dealerships later I now know that you have to jump through several flaming hoops that make no sense in any fashion to replace a key. The most appalling is that Ford actually does not have that ability to make you a key. The second is that they have to physically have a key or the vehicle to make a new key. Lastly it seems that dealerships are aggressively opposed to making a key. None of the three places I contacted gave me all or accurate information. Everyone was focused on how difficult the unreasonable task of making a replacement key would be. I had to walk out of Witts Ford in Crivitz Wisconsin. Was told to fill out a form and when I asked for a pen I was told no. Guess I was supposed to leave and come back, they already seemed pretty pleased that the process might take over a week. Complete garbage service for a stupid process. That engineer group and marketing team should be replaced with inanimate objects for an immediate improvement. Every other brand I can walk in the door and out with a new key that I can take to my car and make it work.