Your latest software update for Sync 3 is a nightmare. It took an hour and 45 minutes to update, also requiring the car to be running? This is Ford cheapness at a all new level. You could have shipped your new Customers under warranty a USB drive with the update and that takes 10-30 minutes. Or your service centers could have done it at the next service. Of course, technicians and Dealers don’t make money while a car is sitting there waiting for Software to update.
